Omnivista 4760 Call Accounting Issue

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oninskie2000
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Omnivista 4760 Call Accounting Issue

Post by oninskie2000 » 12 Oct 2011 22:19

Hi,

I would like to ask your assistance regarding Omnivista 4760 application. One of our clients in countering problem in generating reports. As stated below.

Subject: Restricted Mode in Omnivista 4760 Call Accounting
Scenario: We can't access some of the features of the Omnivista 4760 after login as AdminNmc. Some of the accesses such as Configuration, Reporting, Maintenance, Accounting and etc can't be seen in the Menu. The Omnivista 4760 Menu become very limited and as advice by client they can't generate report.

An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."

But we try to synch and successfully synchronized ticket updated and has continuous synch every 15 minutes. And we test ping the IP of OXE in PC were Omnivista installed "reply successfully" but still there we can't generate report.

You help will be much appreciate. Thank you!

Mr. Alcatel
Hobby is the best tool to master everything.

vad
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Re: Omnivista 4760 Call Accounting Issue

Post by vad » 12 Oct 2011 23:25

You have problem with licences - read log files - server work without connection with declaration node more then 24 days, you have 2 servers with the same licences more then 24 days, you have more users (in PBX) then in licences.
Or another problem.

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oninskie2000
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Re: Omnivista 4760 Call Accounting Issue

Post by oninskie2000 » 13 Oct 2011 00:24

Thanks Vad,

We will check the licenses and read log files to isolate the problem. I have here captured data for your reference. Kindly see my attachments

Best Regards,

Mr. Alcatel
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David Macharia
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Re: Omnivista 4760 Call Accounting Issue

Post by David Macharia » 13 Oct 2011 03:35

Hii
See attached and you try on the writing, you may succed.
thanks.
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Zero
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Re: Omnivista 4760 Call Accounting Issue

Post by Zero » 13 Oct 2011 04:20

Hi oninskie2000,

Let’s isolate the problem.
You encountered error message of:
oninskie2000 wrote:An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."
This implicates failed global synchronization attempts greater than allowed span of time. Please perform a Complete Synchronization via Directory module\System tab\nmc\(locate your node registration). After a successful complete synchronization, the restriction mode should not be expected. Otherwise, restart NMC Services or re-start the OmniVista 4760 PC Server.

In addition, posted manual of David Macharia should work in your issue.

Should you need clarifications, please don’t hesitate to ask.

Thank you.



Regards,
Zero

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oninskie2000
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Re: Omnivista 4760 Call Accounting Issue

Post by oninskie2000 » 13 Oct 2011 22:14

Thanks David Macharia and Zero for providing me the data and info. It helps me a lot. I hope that we can resolve this issue asap!

Thank you so much! more power! :)

Best Regards,
Mr. Alcatel
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saahsan
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Re: Omnivista 4760 Call Accounting Issue

Post by saahsan » 16 Nov 2015 05:04

Hi,
I have done the steps which were posted by Mr.Zero but unable to fix the issue. Can anyone please help me?

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Zero
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Re: Omnivista 4760 Call Accounting Issue

Post by Zero » 16 Nov 2015 10:48

Hi saahsan,

Try the procedure being shared by David Macharia on the thread above. That should fix your issue.
Otherwise, follow the steps below:
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button
- From item listing click SynchLdapPbx
- Double-click CompleteLoad
--> Locate and double-click tk_string
---> Set Value: 1
---> Click OK button
- Wait for complete synchronization by reading file 4760/log/NMCSynchldapPbx_x.log
- After, restart OmniVista 4760 PC


Thanks and regards,
Zero

mathankumarct
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Re: Omnivista 4760 Call Accounting Issue

Post by mathankumarct » 13 Mar 2016 06:19

Hello Zero/Team,

I am also facing same error in Omnivista 8770.
the error is same "Timed out: There was no global synchronization execution since too much time has elapsed.
and it is going on restricted mode.

mathankumarct
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Joined: 31 Oct 2014 05:52

Re: Omnivista 4760 Call Accounting Issue

Post by mathankumarct » 13 Mar 2016 06:21

And i tried the above steps
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button


it gives me error "Regconnect registry failed"

could someone help me please??

Thanks & Regards,
Mathan

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