Omnivista 4760 Call Accounting Issue

[oninskie2000]

Hi,

I would like to ask your assistance regarding Omnivista 4760 application. One of our clients in countering problem in generating reports. As stated below.

Subject: Restricted Mode in Omnivista 4760 Call Accounting
Scenario: We can't access some of the features of the Omnivista 4760 after login as AdminNmc. Some of the accesses such as Configuration, Reporting, Maintenance, Accounting and etc can't be seen in the Menu. The Omnivista 4760 Menu become very limited and as advice by client they can't generate report.

An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."

But we try to synch and successfully synchronized ticket updated and has continuous synch every 15 minutes. And we test ping the IP of OXE in PC were Omnivista installed "reply successfully" but still there we can't generate report.

You help will be much appreciate. Thank you!

Mr. Alcatel

[vad]

You have problem with licences - read log files - server work without connection with declaration node more then 24 days, you have 2 servers with the same licences more then 24 days, you have more users (in PBX) then in licences.
Or another problem.

[oninskie2000]

Thanks Vad,

We will check the licenses and read log files to isolate the problem. I have here captured data for your reference. Kindly see my attachments

Best Regards,

Mr. Alcatel

[David Macharia]

Hii
See attached and you try on the writing, you may succed.
thanks.

[Zero]

Hi oninskie2000,

Let’s isolate the problem.
You encountered error message of:

An error appears says: "Omnivista will work in restricted mode due to license error." followed by "Global Synchronization: Time out: There is no global synchronization execute since too much time elapsed."

This implicates failed global synchronization attempts greater than allowed span of time. Please perform a Complete Synchronization via Directory module\System tab\nmc\(locate your node registration). After a successful complete synchronization, the restriction mode should not be expected. Otherwise, restart NMC Services or re-start the OmniVista 4760 PC Server.

In addition, posted manual of David Macharia should work in your issue.

Should you need clarifications, please don’t hesitate to ask.

Thank you.



Regards,
Zero

[oninskie2000]

Thanks David Macharia and Zero for providing me the data and info. It helps me a lot. I hope that we can resolve this issue asap!

Thank you so much! more power!

Best Regards,
Mr. Alcatel

[saahsan]

Hi,
I have done the steps which were posted by Mr.Zero but unable to fix the issue. Can anyone please help me?

[Zero]

Hi saahsan,

Try the procedure being shared by David Macharia on the thread above. That should fix your issue.
Otherwise, follow the steps below:
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button
- From item listing click SynchLdapPbx
- Double-click CompleteLoad
--> Locate and double-click tk_string
---> Set Value: 1
---> Click OK button
- Wait for complete synchronization by reading file 4760/log/NMCSynchldapPbx_x.log
- After, restart OmniVista 4760 PC


Thanks and regards,
Zero

[mathankumarct]

Hello Zero/Team,

I am also facing same error in Omnivista 8770.
the error is same "Timed out: There was no global synchronization execution since too much time has elapsed.
and it is going on restricted mode.

[mathankumarct]

And i tried the above steps
- Run 4760/bin/ntsvcexClient.exe
- Select File-->Open
--> Click on Registry search
--> Input Host: IP address of 4760 PC
--> Select Service: SynchLdapPbx
--> Click on OK button


it gives me error "Regconnect registry failed"

could someone help me please??

Thanks & Regards,
Mathan