Hunt Group Voicemail Issues

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Kewster
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Posts: 5
Joined: 12 Dec 2013 04:09

Hunt Group Voicemail Issues

Post by Kewster » 18 Dec 2014 03:23

Hi, we have an OmniVista 4760 with several hunt groups; one in particular is a parallel one with the need for voicemail. I've put the voicemail number into the hunt group settings and assumed that when the extensions in the group don't answer a DDI call, the call would just go to voicemail; unfortunately this is not the case, the call just ends. I've read several topics about this and have put a virtual extension (forwarded to voicemail) as the overflow number, and this works if no extensions are in the group or all are busy, but doesn't work if they are just not answered. So my question is: is there a way to send a hunt group to voicemail when none of the extensions answer? (the reason for this would be if the office is closed.)

Thanks in advance for any help,

James

alejandro_heras
Member
Posts: 11
Joined: 29 Jul 2015 05:45

Re: Hunt Group Voicemail Issues

Post by alejandro_heras » 29 Sep 2016 06:36

Same problem...
Not solved yet?

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3485
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Hunt Group Voicemail Issues

Post by vad » 29 Sep 2016 07:18

As I understand (according system doc) - if hunt group not empty and user not answer - for external call will be overflow to entity CDT (after trunk overflow timer).
Manage virtual extension with VM overflow in Entity CDT.

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