Formula with % unanswered calls

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FN_DK
Member
Posts: 113
Joined: 13 Aug 2009 08:00

Formula with % unanswered calls

Post by FN_DK » 27 Sep 2016 06:34

Hi All,

4760 R5.2

I am trying to create a simple formula that shows the % of unanswered incoming calls.

I have added in the report:

User nr
Name
Unanswered call
No of calls

From my point of view the formula should look like: Unanswered calls*100/No of calls

It just does not work. It only calculates Unanswered calls*100. I am sure I got the syntax wrong somehow. Have tried other combinations with no luck.

Please help :)

Best Regards

alexeik
Member
Posts: 255
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: Formula with % unanswered calls

Post by alexeik » 28 Sep 2016 05:51

I think you forgot the brackets... (calls*100)/No of calls

FN_DK
Member
Posts: 113
Joined: 13 Aug 2009 08:00

Re: Formula with % unanswered calls

Post by FN_DK » 28 Sep 2016 06:12

alexeik wrote:I think you forgot the brackets... (calls*100)/No of calls
I have tried this also with no luck..:(

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