4760 R5.2
I am trying to create a simple formula that shows the % of unanswered incoming calls.
I have added in the report:
User nr
Name
Unanswered call
No of calls
From my point of view the formula should look like: Unanswered calls*100/No of calls
It just does not work. It only calculates Unanswered calls*100. I am sure I got the syntax wrong somehow. Have tried other combinations with no luck.
Please help

Best Regards