Operator Action Command - without using MGR

Post Reply
eduardosaito
Member
Posts: 2
Joined: 13 Nov 2012 16:02

Operator Action Command - without using MGR

Post by eduardosaito » 13 Nov 2012 16:32

Hi,

Sorry if I'm posting in the wrong section, just did it here cause we have a Genesys Call Center solution and Alcatel OXE ....

I need sometimes to manually change my test login status in mgr by using the "Cancel Withdrawal" option in the operators->action menu.



I'm trying to build a php script to do this change but I'm getting stuck when I'm going to type the Directory Number since my script has to put the cursor 6 lines below and I don´t know how to send a "down arrow" command.

Is it possible to do this by a single line command without using mgr?

Thanks in Advance.

Eduardo

User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4025
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:

Re: Operator Action Command - without using MGR

Post by tot3nkopf » 14 Nov 2012 03:54


Post Reply

Return to “GENESYS”