Request rejected: error code 1163(CSTA error: stateErrors :

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b3studio
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Posts: 11
Joined: 10 Jun 2013 05:07

Request rejected: error code 1163(CSTA error: stateErrors :

Post by b3studio » 11 Jun 2013 07:05

Hi,

I got problem requestSingleStepTransfer from Call Progressive Detection,
The scenario is :
1.) CPD Make call to number 'xxxxxxxxxxx'
2.) Customer pick up the call and say "hello"
3.) from T-Server & CPD Log show "Request rejected: error code 1163(CSTA error: stateErrors : noActiveCall)" and Dropped the immediately.
4.) OCS stamp call result as "Dropped"

We are using Outbound Progressive Mode. I got error since, Alcatel Vendor upgrade path from 9.1 i160522 to 10.1.1 j2 60320 I.

Genesys Version
T-Server 8.1.003.04
CPD Server 7.6.101.16

9177 is CPD Port
9017 is RSI for Routing Strategy Control.

Please see log bellow and feel free to share any idea

14:54:14.745 Trc 04541 RequestSingleStepTransfer received from [580] (0000001a CPD_Server 10.176.81.9:4317)
message RequestSingleStepTransfer
AttributeThisDN '9177'
AttributeConnID 0073022aedd96074
AttributeOtherDN '9017'
AttributeUserData [1072] 00 24 01 00..
'record_id' 10
'attempt' 0
'GSW_TZ_OFFSET' 25200
'GSW_PHONE' 'xxxxxxxxxx'
'Prefix' 'xxxxxxxx'
'Name-Surname' 'xxxxxxxxx'
'Mobile' 'xxxxxxxxxx'
'Home' 'xxxxxxxx'
'Office' 'xxxxxxx'
'RM/CustID' 'xxxxxx'
'Account Number' '1111111111111111'
'RM Branch' 'xxxxxxxxxxx'
'Age' 'xxxxxxxxxxx'
'Birthdays' 'xxxxxxxxxxx'
'Sex' 'M'
'Remark' ''xxxxxxxxxxx'
'GSW_CUSTOMER_ID' ''
'Marketing Code' ''
'GSW_CALLING_LIST' 'Auto_Campaign'
'GSW_CAMPAIGN_NAME' 'Auto_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 211
'GSW_APPLICATION_ID' 136
'GSW_CAMPAIGN_GROUP_DBID' 356
'GSW_CALLING_LIST_DBID' 370
'GSW_SWITCH_DBID' 102
'GSW_CAMPAIGN_GROUP_NAME' 'Auto_Campaign@Auto_Campaign'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Auto_Campaign'
'GSW_CHAIN_ID' 4
'GSW_ATTEMPTS' 0
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'VST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' 'QP1IO09U316JJDFNA4HMTL5R00000023'
AttributeReferenceID 113
14:54:14.745 Int 04543 Interaction message "RequestSingleStepTransfer" received from 580 ("CPD_Server")
14:54:14.745 -- created: CRequest@1dabae4 RequestSingleStepTransfer-CPD_Server[580]/113
14:54:14.745 +++ CIFace::Request +++
-- new invoke
-- thisCall by party
Parsed: RequestSingleStepTransfer/RequestInitiateTransfer
From: CPD_Server[580]/113
Numbers: +<9177> +<9017>
Calls: 1d82ad0:1 none
Parties: 9177.1e95e00-1d82ad0:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
-- validate
-- state check: ok
Q state:RQ[0,0]
CIFace: Sent CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
-- aTmCall 0073022aedd96074 SetCause: SingleStepTransfer to 9017
TNAEmulator::NotifyBackup()
-- NAData ClRq added
-- RegisterQueue: CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 14ed708 RQ[0,1]
-- RegisterQueue: CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 1c97408 RQ[0,1]
14:54:14.745 --- CIFace::Request ---
14:54:14.745 +++ Input +++
CSTA2Server::Response(): RQ[0,1], sent: 1
Response (1163): for CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
14:54:14.745 Trc 36002 Request rejected: error code 1163(CSTA error: stateErrors : noActiveCall)
@14:54:14.7450 [0] 8.1.003.04 send_to_client: message EventError
(No active call)
AttributeEventSequenceNumber 0000000000007336
AttributeTimeinuSecs 745000
AttributeTimeinSecs 1370937254 (14:54:14)
AttributeExtensions [64] 00 02 01 00..
'GCTI_SOURCE_ERROR_TYPE' 2
'GCTI_SOURCE_ERROR_CODE' 4
AttributeErrorCode 1163
AttributeErrorMessage 'CSTA error: stateErrors : noActiveCall'
AttributeReferenceID 113
AttributeUserData [1072] 00 24 01 00..
'record_id' 10
'attempt' 0
'GSW_TZ_OFFSET' 25200
'GSW_PHONE' '0846406777'
'Prefix' '¹Ò§ÊÒÇ'
'Name-Surname' '¡Ñ¬¬Ò ¨Ñ¹•Ãì§ÒÁ'
'Mobile' '0892090119'
'Home' '032233617'
'Office' '028849100'
'RM/CustID' '00114000000000000000000000008114'
'Account Number' '1111111111111111'
'RM Branch' '002 ÅÒ´¾ÃéÒÇ'
'Age' 39
'Birthdays' '1983-01-10 00:00:00.000'
'Sex' 'M'
'Remark' '•´Êͺººººººººººººººººººººººººººººººººººººººººººººººººººº¡Ò¡¡¡¡¡¡¡¡¡¹ÔÊÑÂäÁè´ÕÍèÐÇѹ¹Õéµéͧ¡ÅѺºéÒ¹¹Ð¤Ð'
'GSW_CUSTOMER_ID' ''
'Marketing Code' ''
'GSW_CALLING_LIST' 'Auto_Campaign'
'GSW_CAMPAIGN_NAME' 'Auto_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 211
'GSW_APPLICATION_ID' 136
'GSW_CAMPAIGN_GROUP_DBID' 356
'GSW_CALLING_LIST_DBID' 370
'GSW_SWITCH_DBID' 102
'GSW_CAMPAIGN_GROUP_NAME' 'Auto_Campaign@Auto_Campaign'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Auto_Campaign'
'GSW_CHAIN_ID' 4
'GSW_ATTEMPTS' 0
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'VST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' 'QP1IO09U316JJDFNA4HMTL5R00000023'
AttributeOtherDN '9017'
AttributeConnID 0073022aedd96074
AttributeThisDN '9177'
AttributeClientID 26
14:54:14.745 Int 04545 Interaction message "EventError" sent to 580 ("CPD_Server")
14:54:14.745 Trc 04542 EventError sent to [580] (0000001a CPD_Server 10.176.81.9:4317)
FinishRequest CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
IFace stats: q=0 s=0
-- complete
-- NAData ClRq removed
-- deleted: CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
-- AckQueues(): CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 1c97408
-- AckQueues(): CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 14ed708
14:54:14.745 --- Input ---
14:54:14.902 +++ Input +++
-- monitor: 9177
-- CSTA Fwk : set control party
-- setting cntrlDN=9177 (for 1 parties)
+++ CIFace::Event +++
+++ Pre-event +++
Type EventReleased
Devices: <9177/9177> <-/-> <-/->
Calls: 35709/0073022aedd96074/35709.1d82ad0/c:2/r:0['8b 7d'H] 0/none
Network ID: 9ed7b6517d8b0100:0
Parties: D9177/9177.1e95e00-1d82ad0:1/l:1/r:0/Established,Active,Origination[c='8b 7d'H d=dynamicID : '08 35 01 00'H]
none
none
Cause: NormalClearing/48, Info: 0
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
PBX time stamp: 14:54:14.000
--- Pre-event ---
+++ Released +++
-- XAction: start 9177.1e95e00-1d82ad0:1
SetReleased: party 9177.1e95e00-1d82ad0:1, cause NormalClearing
-- party_info 9177.1e5f520 state change: from <Connected> to <Null>
-- G7 release
b3studio

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tot3nkopf
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Re: Request rejected: error code 1163(CSTA error: stateError

Post by tot3nkopf » 11 Jun 2013 10:05

On CSTA parameters on PBX side do you have:
Tone Detection For Make- Call : No
VAD on ISDN connection : Yes ?

You must configure timers on PBX side.
One of the relevant timers is 268 --> is used to abandon a call after a specified time when no answer has been detected by the VAD function
Timer 42 should be set to 2 in order the transfer to work well (there is also a TC regarding this (I don't remember the number) --> this is the transfer timer

Also check the connection category and the telephone category (transfer outgoing-incoming/transfer outgoing-outgoing) of the Ghost-Z

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cavagnaro
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Re: Request rejected: error code 1163(CSTA error: stateError

Post by cavagnaro » 11 Jun 2013 11:24

He is using Genesys CPD tot, not the GPA2 board from ALU...
How is the CPD integrated to the OXE?
Ignorance is not the problem, the problem is the one who doesn't want to learn

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tot3nkopf
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Re: Request rejected: error code 1163(CSTA error: stateError

Post by tot3nkopf » 11 Jun 2013 14:42

cavagnaro wrote:He is using Genesys CPD tot, not the GPA2 board from ALU...
I assumed he is using CPD by GPA board with Ghost-Z and he has problems at the transfer between Ghost and agent :lol:

b3studio
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Posts: 11
Joined: 10 Jun 2013 05:07

Re: Request rejected: error code 1163(CSTA error: stateError

Post by b3studio » 12 Jun 2013 23:32

tot3nkopf wrote:
cavagnaro wrote:He is using Genesys CPD tot, not the GPA2 board from ALU...
I assumed he is using CPD by GPA board with Ghost-Z and he has problems at the transfer between Ghost and agent :lol:

Yes You correct, I pick up solution from Intel Dialogic Board for CPA propose. but anyway I have to station number from the ALU for represent the Extension when I am create CPD Port on Genesys. It was work before Vendor updated the latest patched (R10.1.1). Any sugguest ?
b3studio

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