HI Gurus,
I am integrating OXE with GEnesys for first time... I found one interop document and used it to configure SIP trunk, now Genesys users can call OXE users and vice versa.... now tricky part is:
- Can genesys users dial outgoing without using Professional Trunk Group prefix? Is it possible to add prefix on trunk side?
- I have created one prefix as routing no. for genesys, if I call from outside it does not land on Genesys
Can anyone help here?