Agent received incoming call but voice like a robot and then disconect and flow

[Siagian]

Hi All,

we have situation where agent received incoming call but voice from the customer like a robot and not clear and then suddenly disconnect from the agent but flow to other agent.

any help,please.


Thank You.

[cavagnaro]

trace the calls with TServer and find out what happens with it.

[Siagian]

trace the calls with TServer and find out what happens with it.

Dear Cav,

thank you, i found this problem because recording link which OTCC PE linked.
Cheers..!