Problem creating statistic in IW

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charpdy
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Posts: 38
Joined: 11 Jun 2008 09:17

Problem creating statistic in IW

Post by charpdy » 14 Nov 2012 02:22

Hi
I am stuck trying to define statistic showing number of agents logged in, serving a particular queue.

When i monitor Queue in Visual CC i can see total number of agents logged in, and number of agents serving segment A & B (Based on skills)

Currently i have statistic for Waiting calls Working, but i can't figure out what section in stat server to use for agent counter.

How do i define this in IW ?

BR

Per D

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