Add Contact Fields in GDesktop

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joao.carlos
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Add Contact Fields in GDesktop

Post by joao.carlos » 19 Dec 2012 15:41

Hi folks,

Anyone know if i can, and if yes, how, add some custom fields to the contact management in gdesktop?

GDesktop comes with First Name/Last Name/Phone/Email address, and i would like to add some information like Address, Unit, Product, etc.

Thanks.
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joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2

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cavagnaro
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Re: Add Contact Fields in GDesktop

Post by cavagnaro » 19 Dec 2012 18:58

Yes you can...but no idea if you can on Premium...at least on Genesys it is doable...you need CME/DB modification/GAD options modification
Ignorance is not the problem, the problem is the one who doesn't want to learn

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joao.carlos
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Re: Add Contact Fields in GDesktop

Post by joao.carlos » 19 Dec 2012 19:28

Well, I can try.

CME stands for Configuration Manager?

Is it easy to say the steps to do ?

Thank you!
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joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2

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cavagnaro
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Re: Add Contact Fields in GDesktop

Post by cavagnaro » 19 Dec 2012 19:51

Yes you can ;)
Easy...well so so, it is sort of tedious. Check on GAD Deployment guide, it is explained there
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
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