Hi everybody,
I'm facing a new and strange problems.
This week, it happened at least once a day.
Almost all agents go in an INACTIVE state (seeing on RealTime Monitoring of the Resource Group).
I don't know what it means, but it is not any kind of Pause, and even if the agent make logoff and logon again, it logs in this same state.
The caller, receives the information that ALL AGENTS ARE BUSY, but no agent is busy.
Immediate solution: Restart the GCE Services.
I'm using GCE 1.1.
Any ideas?
Agents on Inactive state
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joao.carlos
- Member
- Posts: 213
- Joined: 11 Feb 2010 12:05
- Location: Brasil
Agents on Inactive state
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joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
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cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Agents on Inactive state
Check TServer and Stat Server logs
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
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OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: Agents on Inactive state
Sound to me like a CSTA issue, how many CSTA licences do you have on the PBX?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
