Prioritizing a caller

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Keewilly
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Posts: 2
Joined: 02 Jul 2019 12:38

Prioritizing a caller

Post by Keewilly » 02 Jul 2019 15:39

Hello everyone,
Please can someone offer me advice.
I need to allow a certain caller to have priority when calling into the call centre - That his calls are answered before anyone else, even if they have been waiting longer. Does anyone know how this can be done? I have been to the supplier and the person that configured the CCS has resigned and none of the new technicians have a clue. I know this can be done, I just dont know how. Any advice will be appreciated. Thank you

fery_s
Member
Posts: 94
Joined: 08 Nov 2014 06:38

Re: Prioritizing a caller

Post by fery_s » 03 Jul 2019 06:06

In pilot set "Transfer with priority" to "True". then add the phone number that you want to has priority in the speed dial and set " Call Type" to "VIP (Very Important Pers.) ".
but be notified that this call must transfer to pilot (from AA , IVR , a phone , etc) and be a public number( connect from a trunk)

Keewilly
Member
Posts: 2
Joined: 02 Jul 2019 12:38

Re: Prioritizing a caller

Post by Keewilly » 03 Jul 2019 06:49

Hi Fery_s,
I will certainly give this a try. Thank you very much for your feedback, it is appreciated.

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