Softphone "Set not registered"

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Posts: 7
Joined: 29 Nov 2019 04:37

Softphone "Set not registered"

Post by Ludvigc »

Hi, we are using softphones for our CCD-agents and encountering an error daily.
The problem is when the computer loses connection when the agent is logged on, the softphone then gets stuck in a state of "set not registered".

Then I have to go into the OXE and log off the agent to fix the problem.

Any permanent fix for this?

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Re: Softphone "Set not registered"

Post by sadim »

All the agents that can login on a pro-acd of type IP Softphone must have the parameter IP-Softphone Emulation=Yes

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