how to callback persons that abandon my call centre

Jens84
Member
Posts: 3
Joined: 10 Jul 2014 03:24

Re: how to callback persons that abandon my call centre

Post by Jens84 » 25 Sep 2014 07:51

To see missed calls and to ease an agents life, we decided to install CTI phones with journal. Now they are able to see every incoming call, even if the caller quits.

Maybe that hint helps.

Regards,
J

FN_DK
Member
Posts: 113
Joined: 13 Aug 2009 08:00

Re: how to callback persons that abandon my call centre

Post by FN_DK » 08 Oct 2014 02:38

HI Sadim,

We are interrestet in our software. Can you please send me the application and a trail license: blacklightz2010@hotmail.com

Is there a guide included and what is the price ?

Best Regards

hawai50
Member
Posts: 93
Joined: 04 Sep 2007 13:23

Re:

Post by hawai50 » 13 Mar 2016 07:42

gray wrote:Hi,
Not possible, since the external person can release the call during presentation guide or any other guide of my ccd matriz, and so, the call was already connected (not by one agent but by a guide). With call account it becomes impossible to know if the caller released the call when he was earing a voice guide or in conversation with a agent.

I gray:
IT is not correct, with accounting APP you can differenciate the calls abandoned in presentation guide or vg waiting to the call answered by agents.

Regards

sadim
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 500
Joined: 02 Jun 2006 07:11
Location: Portugal

Re: how to callback persons that abandon my call centre

Post by sadim » 14 Mar 2016 10:11

Hello,

Since a image worth more then 1000 words, here in attach a screenshot of my application

Regards
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hawai50
Member
Posts: 93
Joined: 04 Sep 2007 13:23

Re: how to callback persons that abandon my call centre

Post by hawai50 » 14 Mar 2016 14:56

Hi Sadim:
I have request you several times a trial version and more info for you app but never had response.
At the end at least I can see a picture, its good.

I attach and example with a popup sent to one PC in real time with abandoned call in a Pilot of ACD and accounting app.

Abandoned.jpg
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sadim
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 500
Joined: 02 Jun 2006 07:11
Location: Portugal

Re: how to callback persons that abandon my call centre

Post by sadim » 14 Mar 2016 15:25

Hello,

Sorry about that.
Yes, i can send to you a trial version, Do you have CTI licenses ? Perhabs you can provide the output of cstainfo command to check it.
If yes, i can send it to you tomorrow.

Regards

mejust
Member
Posts: 69
Joined: 18 Jan 2008 14:14
Location: Luanda

Re: how to callback persons that abandon my call centre

Post by mejust » 09 Oct 2017 04:27

Hello Sandim

Can you please send me a copy :-) . santos.rib.bruno@gmail.com thks in advanced.
Rgds

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