how to callback persons that abandon my call centre

gray · Post by **gray** » 21 Sep 2006 13:57

Hi,

Does anyone knows how to know the contacts (calling number's) of the calls that were released by the caller on a CCD. On CCS we know how many calls were lost (abandons calls), but if i want to call them back i do not know were to find their contact. My system is OXE Release 6.2
Thanks

Post by **cavagnaro** » 21 Sep 2006 18:08

I guess that you can use something like a 4760 to track the calls and find those that abandoned.

gray · Post by **gray** » 21 Sep 2006 18:25

Hi,
Not possible, since the external person can release the call during presentation guide or any other guide of my ccd matriz, and so, the call was already connected (not by one agent but by a guide). With call account it becomes impossible to know if the caller released the call when he was earing a voice guide or in conversation with a agent.

Post by **cavagnaro** » 21 Sep 2006 19:48

actually not necesarilly, the waiting guide is listen in the WQ, which is an object and is notified, also the pilots are traceable. The agent also, because if i abandon on his ringing set, my call was transfered there but no answered.

I remember i did a report with 4740 of this nature a year ago, hard but worked. Unfortunatelly i lost the matrix with a dead laptop. That is why i know you can do it.

gray · Post by **gray** » 22 Sep 2006 11:19

Hi,

I check the call account tickets and i can not finger out how i can to the job with it.
Does anyone have a better idea.

Thanks

sadim · Post by **sadim** » 22 Sep 2006 15:53

Please take a look on topic "database type" post under forum "main"

gray · Post by **gray** » 25 Sep 2006 09:05

Hi,
I would like to check that application to see if i can retrieve needed information. Can you send me that application

sadim · Post by **sadim** » 25 Sep 2006 16:22

OK, give me your email address, and i will send it to you.

gray · Post by **gray** » 26 Sep 2006 04:08

My email is gray@clix.pt[/url]

gray · Post by **gray** » 26 Sep 2006 17:24

Thank you.
I was exploring it till now and I can only find one word to define it â€œSplendidâ€