OmniTouch 4625 CCivr Discontinuity

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FarouqMousa
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OmniTouch 4625 CCivr Discontinuity

Post by FarouqMousa » 07 Oct 2015 03:06

Dears All,

Can anyone provide me with the below to information about this version of ccivr:

1) The date on which "OmniTouch 4625 CCivr" moved to status "Discontinued Availability" ?
2) What is the next version of CCIVR provided from Alcatel for the users of "OmniTouch 4625 CCivr" ?

Best Regards,

Farouq Mousa
Palestinian Cellular Communication Co. - Jawwal.

d3baruch
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Re: OmniTouch 4625 CCivr Discontinuity

Post by d3baruch » 11 Nov 2015 04:00

Dear FaroudMousa,

As far as I know, no discontinuity planned today
Best Regards

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joao.carlos
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Re: OmniTouch 4625 CCivr Discontinuity

Post by joao.carlos » 11 Nov 2015 05:15

OTCS (OpenTouch Customer Service) will be used in place of 4625 CCivr.
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joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2

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cavagnaro
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Re: OmniTouch 4625 CCivr Discontinuity

Post by cavagnaro » 11 Nov 2015 07:36

Pray for it to work lol
OTCS is a poor product

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IonC
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Re: OmniTouch 4625 CCivr Discontinuity

Post by IonC » 17 Jun 2017 09:01

Hello , I have some experience working with OTCS IVR (about 2 months) and I want to say that is not so poor how you say.

Using script developer provide more flexibility and is much easy to use it . when with ccivr it so anointing to built all these blocks .. voice stream , database stream ......


All what is possible in ccivr also is possible in OTCS and + .

2 Big (minus) :
1. IS not so stable as ccivr , if something is going bad in otcs (like one core process ) all services are stopped
2. I hate reporting form in OTCS ( csv, xls....) no possibilities to connect directly to Database and extract data....

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cavagnaro
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Re: OmniTouch 4625 CCivr Discontinuity

Post by cavagnaro » 19 Jun 2017 08:59

So, not stable and poor reporting... Sound poor and awful for an enterprise product supposed to support big call centers ;)

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