Dears All,
Can anyone provide me with the below to information about this version of ccivr:
1) The date on which "OmniTouch 4625 CCivr" moved to status "Discontinued Availability" ?
2) What is the next version of CCIVR provided from Alcatel for the users of "OmniTouch 4625 CCivr" ?
Best Regards,
Farouq Mousa
Palestinian Cellular Communication Co. - Jawwal.
OmniTouch 4625 CCivr Discontinuity
Re: OmniTouch 4625 CCivr Discontinuity
Dear FaroudMousa,
As far as I know, no discontinuity planned today
Best Regards
As far as I know, no discontinuity planned today
Best Regards
- joao.carlos
- Member
- Posts: 213
- Joined: 11 Feb 2010 12:05
- Location: Brasil
Re: OmniTouch 4625 CCivr Discontinuity
OTCS (OpenTouch Customer Service) will be used in place of 4625 CCivr.
---
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
joao.carlos
ACSE OXE R12 | ACSE OpenTouch R2 | ACSE OXO Connect R2 | ACSE OmniVista 8770 R3 | ACFE OmniSwitch R6/R7/R8 | ACSE OTCS R8.2
ACPS IP Telephony R12 | ACPS OpenTouch R2 | ACPS Data Networks R6/R7 | ACPS OTCS R8.2
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: OmniTouch 4625 CCivr Discontinuity
Pray for it to work lol
OTCS is a poor product
Enviado de meu C6603 usando Tapatalk
OTCS is a poor product
Enviado de meu C6603 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: OmniTouch 4625 CCivr Discontinuity
Hello , I have some experience working with OTCS IVR (about 2 months) and I want to say that is not so poor how you say.
Using script developer provide more flexibility and is much easy to use it . when with ccivr it so anointing to built all these blocks .. voice stream , database stream ......
All what is possible in ccivr also is possible in OTCS and + .
2 Big (minus) :
1. IS not so stable as ccivr , if something is going bad in otcs (like one core process ) all services are stopped
2. I hate reporting form in OTCS ( csv, xls....) no possibilities to connect directly to Database and extract data....
Using script developer provide more flexibility and is much easy to use it . when with ccivr it so anointing to built all these blocks .. voice stream , database stream ......
All what is possible in ccivr also is possible in OTCS and + .
2 Big (minus) :
1. IS not so stable as ccivr , if something is going bad in otcs (like one core process ) all services are stopped
2. I hate reporting form in OTCS ( csv, xls....) no possibilities to connect directly to Database and extract data....
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: OmniTouch 4625 CCivr Discontinuity
So, not stable and poor reporting... Sound poor and awful for an enterprise product supposed to support big call centers
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer