Max Waiting Time in WR Queue

[sadim]

Hi,
You probably right.
Better use the real waiting time of the call.
Try using a script like this:
START
IF (WAIT < %30 ) /* Put here the value you are trying to use for max waiting time*/
RESELECTION_TIMEOUT = %15
APPLY RULE_ISM CHARACTERISTICS_LIST /* ISM rule */
ELSE
APPLY RULE_REDISTRIBUTION /* redistribution to next direction */
ENDIF
END