Max Waiting Time in WR Queue
- knightrider
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Max Waiting Time in WR Queue
Hi guys,
I have a problem with CCD standard. I have 10 statistical pilots and each one going to its own dedicated pilot (dont ask why - legacy programming I think). All of these pilots go to one Waiting Room Queue. I have set a maximum waiting time on the Waiting room Q. The problem is that only calls from one of the Statistic pilot work with the maximum waiting time and the call goes to another dissuasion queue. All the other statistical pilot calls ignore the maximum waiting time and callers have to sit in the queue. If I ring any of the Pilots directly then max wait time works.
Thanks in advance...
R11.1 patch 28.b (I think latest GA for that is like 40.a right now)
I have a problem with CCD standard. I have 10 statistical pilots and each one going to its own dedicated pilot (dont ask why - legacy programming I think). All of these pilots go to one Waiting Room Queue. I have set a maximum waiting time on the Waiting room Q. The problem is that only calls from one of the Statistic pilot work with the maximum waiting time and the call goes to another dissuasion queue. All the other statistical pilot calls ignore the maximum waiting time and callers have to sit in the queue. If I ring any of the Pilots directly then max wait time works.
Thanks in advance...
R11.1 patch 28.b (I think latest GA for that is like 40.a right now)
Re: Max Waiting Time in WR Queue
have all the pilots the same script activated? can you post the script (or if different the scripts) please?
regards...
regards...
--- back to basics... focus your eyes to the essential things... ---
- knightrider
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- Joined: 14 Dec 2009 06:26
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Re: Max Waiting Time in WR Queue
It is same script on all pilots. I will try and get it and post it here
- knightrider
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Re: Max Waiting Time in WR Queue
Hi,
So i patched up to the latest patch and still no joy. Here is a copy of the script...
START
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
END
Thanks!
So i patched up to the latest patch and still no joy. Here is a copy of the script...
START
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
END
Thanks!
Re: Max Waiting Time in WR Queue
Hi,
Is the script activated to each of the pilots?
BRegards
Is the script activated to each of the pilots?
BRegards
Re: Max Waiting Time in WR Queue
Never had such a mess...
What says the asm script-debugger?
As a workarround you can try to extend your script with an IF clause.
(TAKE CARE I'VE THIS CODE NOT TESTED!)
regards...
What says the asm script-debugger?
As a workarround you can try to extend your script with an IF clause.
Code: Select all
START
IF (EXPECTED_WAITING_TIME <= %150)
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
ELSE
APPLY RULE_REDISTRIBUTION
END
regards...
--- back to basics... focus your eyes to the essential things... ---
- knightrider
- Alcatel Unleashed Certified Guru
- Posts: 424
- Joined: 14 Dec 2009 06:26
- Location: Omnipresent
- knightrider
- Alcatel Unleashed Certified Guru
- Posts: 424
- Joined: 14 Dec 2009 06:26
- Location: Omnipresent
Re: Max Waiting Time in WR Queue
Hey tgn... I like mess, ask Cavagnarotgn wrote: ↑18 Oct 2017 08:13 Never had such a mess...
What says the asm script-debugger?
As a workarround you can try to extend your script with an IF clause.
(TAKE CARE I'VE THIS CODE NOT TESTED!)Code: Select all
START IF (EXPECTED_WAITING_TIME <= %150) APPLY RULE_ISM CHARACTERISTICS_LIST RESELECTION_TIMEOUT = %30 ELSE APPLY RULE_REDISTRIBUTION END
regards...
I will check out what the debugger says. I'm not really an expert on ACR (as you can see). I understand your code... i will try and see how it behaves
Re: Max Waiting Time in WR Queue
Hi,
Can you post the result of the "adm_acd -salb" option 32
Also compare the call profile, call tag and priority of the stat pilot that works with a non working stat pilot
Regards
Can you post the result of the "adm_acd -salb" option 32
Also compare the call profile, call tag and priority of the stat pilot that works with a non working stat pilot
Regards
- knightrider
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- Joined: 14 Dec 2009 06:26
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Re: Max Waiting Time in WR Queue
Well rather surprisingly, calls are going to the dissuasion queue for all the Stat Pilots. I guess it's not a simple straightforward test when we are relying on the system to start calculating EWT's.
In any case, @sadmin, I am attaching jpg of screenshots..
In any case, @sadmin, I am attaching jpg of screenshots..
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