Max Waiting Time in WR Queue

[knightrider]

Hi guys,

I have a problem with CCD standard. I have 10 statistical pilots and each one going to its own dedicated pilot (dont ask why - legacy programming I think). All of these pilots go to one Waiting Room Queue. I have set a maximum waiting time on the Waiting room Q. The problem is that only calls from one of the Statistic pilot work with the maximum waiting time and the call goes to another dissuasion queue. All the other statistical pilot calls ignore the maximum waiting time and callers have to sit in the queue. If I ring any of the Pilots directly then max wait time works.

Thanks in advance...

R11.1 patch 28.b (I think latest GA for that is like 40.a right now)

[tgn]

have all the pilots the same script activated? can you post the script (or if different the scripts) please?

regards...

[knightrider]

It is same script on all pilots. I will try and get it and post it here

[knightrider]

Hi,

So i patched up to the latest patch and still no joy. Here is a copy of the script...

START
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
END

Thanks!

[sadim]

Hi,
Is the script activated to each of the pilots?
BRegards

[tgn]

Never had such a mess...
What says the asm script-debugger?
As a workarround you can try to extend your script with an IF clause.

Code: Select all

START
IF (EXPECTED_WAITING_TIME <= %150)
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
ELSE
APPLY RULE_REDISTRIBUTION
END

(TAKE CARE I'VE THIS CODE NOT TESTED!)

regards...

[knightrider]

Hi,
Is the script activated to each of the pilots?
BRegards

Yes

[knightrider]

Never had such a mess...
What says the asm script-debugger?
As a workarround you can try to extend your script with an IF clause.

Code: Select all

START
IF (EXPECTED_WAITING_TIME <= %150)
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
ELSE
APPLY RULE_REDISTRIBUTION
END

(TAKE CARE I'VE THIS CODE NOT TESTED!)

regards...

Hey tgn... I like mess, ask Cavagnaro
I will check out what the debugger says. I'm not really an expert on ACR (as you can see). I understand your code... i will try and see how it behaves

[sadim]

Hi,
Can you post the result of the "adm_acd -salb" option 32
Also compare the call profile, call tag and priority of the stat pilot that works with a non working stat pilot
Regards

[knightrider]

Well rather surprisingly, calls are going to the dissuasion queue for all the Stat Pilots. I guess it's not a simple straightforward test when we are relying on the system to start calculating EWT's.

In any case, @sadmin, I am attaching jpg of screenshots..