Get DTMF in CCA SDK development
-
- Member
- Posts: 2
- Joined: 14 Nov 2017 11:22
Get DTMF in CCA SDK development
I would like to get the number entered in the DTMF, through the CCA SDK development, is this possible?
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Get DTMF in CCA SDK development
Dtmf...where?
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
-
- Member
- Posts: 2
- Joined: 14 Nov 2017 11:22
Re: Get DTMF in CCA SDK development
I would like to read the DTMF entered by the client and write this information to a database. What is the best way to do this?
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Get DTMF in CCA SDK development
Yes but where and when does customer do this dtmf? While talking to the agent? What listens to this dtmf?
If before then this solution is not what you need as dtmf is lost unless a CTI solution did the attach of those values into the stream. Meaning you should have an IVR doing this integration with CCAgent somehow....
Enviado de meu E6633 usando Tapatalk
If before then this solution is not what you need as dtmf is lost unless a CTI solution did the attach of those values into the stream. Meaning you should have an IVR doing this integration with CCAgent somehow....
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer