Hi Cav
U r right about my lack of product knowledge, but whatever i m learning abour it, it seems more and more limited and restricted product...i mean, come on, all 3 points i mentioned first r the requirement for smallest of call center (unless there is a diffrrnt definition of call centers in alcatel world)...what CCD can do, competition can do without call center license and that is called basic ACD...
Sent from my iPhone using Tapatalk