OTCC - Pilot Configuration

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junoooni
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Posts: 100
Joined: 29 Aug 2016 02:34

OTCC - Pilot Configuration

Post by junoooni » 10 Jul 2018 02:52

Hi Expertss

Need your thoughts on 2 things:

1- Pilots in Normal Mode configured for 6 levels... Level 1 to Level 5 are voice guides. At level 6, call should be routed to 4645 voicemail box. If I use IAA, it accepts the Directory Number but if try to put 4645 Auto Attendant number, it does not accepts. We have used all 8 accesses of OXE.

2- There is an option in Pilot "Blocked on Rule" I have selected it, and I go in Pilot rule and configure a presentation guide for blocked and then assign voice guides for all 6 levels... Then I bloked pilot by putting all agents unavailable... Still I do not get the treatment i have configured in rule for block state... If I uncheck it, and put a directory number or a voice guide on main Pilot configuration page, it works but it does not work on rule.. Am I missing something here?

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tgn
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Location: Germany

Re: OTCC - Pilot Configuration

Post by tgn » 10 Jul 2018 05:52

1- overflow in waiting queue have to be used for an overflow to a voicemailbox
2- what have you configured as rule for blocking? maybe your configured way has no resources...
regards...
--- back to basics... focus your eyes to the essential things... ---

junoooni
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Posts: 100
Joined: 29 Aug 2016 02:34

Re: OTCC - Pilot Configuration

Post by junoooni » 11 Jul 2018 12:43

tgn wrote:1- overflow in waiting queue have to be used for an overflow to a voicemailbox
2- what have you configured as rule for blocking? maybe your configured way has no resources...
regards...
1- that is the idea but need to play an announcement which ask user to press 0 to leave a voice message

2- it is same treatment that is configured for normal mode,


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