Softphone "Set not registered"

[Ludvigc]

Hi, we are using softphones for our CCD-agents and encountering an error daily.
The problem is when the computer loses connection when the agent is logged on, the softphone then gets stuck in a state of "set not registered".

Then I have to go into the OXE and log off the agent to fix the problem.

Any permanent fix for this?

[sadim]

Hi,
All the agents that can login on a pro-acd of type IP Softphone must have the parameter IP-Softphone Emulation=Yes
BRegards