No statistic data in SoftPanel manager

[whistler]

hi.
little bit confused about absence information in realtime data > statistic of SoftPanel 5.9.0
RTI seems working, log data:
2012-04-10 16:21:53 : registration data to CCS...
2012-04-10 16:21:53 : Getting objects Pilot
2012-04-10 16:21:53 : monitoring Pilot1
2012-04-10 16:21:53 : Getting objects WaitingQueue
2012-04-10 16:21:53 : monitoring WQ1
2012-04-10 16:21:53 : Getting objects ProcessingGroupAgent
2012-04-10 16:21:53 : monitoring PG1
2012-04-10 16:21:53 : Getting objects ProcessingGroupOther
2012-04-10 16:21:53 : Pilot1 subscribed
2012-04-10 16:21:53 : statistics subsribed : ,State,NbOfRunningCalls,ServiceLevel,Efficiency,NbOfWaitingCalls,NbOfRingingACDCalls,NbOfMutualAidCalls,NbOfDissuadedCalls,NbOfCallsInConversation,NbOfCallsInGeneralForwarding,NbOfCallsInRemotePG,IncomingTraffic,AverageWaitingTime
2012-04-10 16:21:53 : WQ1 subscribed
2012-04-10 16:21:53 : statistics subsribed : ,Type,State,NbOfAgentsInDistribution,IncomingTraffic,OutgoingTraffic,NbOfWaitingCalls,CurrentWaitingTime,FillingRate,ExpectedWaitingTime,LongestWaitingTimeInList
2012-04-10 16:21:53 : PG1 subscribed
2012-04-10 16:21:53 : statistics subsribed : ,Type,State,NbOfWidthdrawnAgents,NbOfAgentsInPrivateCall,NbOfAgentsInACDCall,NbOfAgentsInACDRinging,NbOfAgentsInACDConv,NbOfAgentsInWrapupAndTransaction,NbOfAgentsInPause,NbOfBusyAgents,NbOfLoggedOnAgents,NbOfFreeAgents,NbOfIdleAgents,NbOfLoggedOnAndNotWithdrawnAgents,IncomingTraffic,ConsolidatedQueuesWaitingTime,ConsolidatedQueuesNbOfWaitingCalls,ConsolidatedQueuesEWT
2012-04-10 16:21:53 : connected to CCS successfully

but nothing in softpanel. this is my first setup of manager, please show me way for next step. Maybe something wrong in RTIconnector.ini?


my RTIconnector:
[main]
; --- Maximum 30 filters
;
; --- Filter samples
; * = all objects
; A* = all objects name beginning by A
; A?B = all object name AxB, ...

; --- Objet type to monitor = FilterNameObjectType
; FilterNameObjectType = Pilot, WaitingQueue, ProcessingGroupAgent, ProcessingGroupOther, Agent
FilterNameObjectType = Pilot, WaitingQueue, ProcessingGroupAgent, ProcessingGroupOther

; --- CCD object name to monitor
; FilterRelatedObjectName = *NomAGENT_SK2*, VAYSSAC*, LEBLEU*, TOTO*
; To monitor PF : 2_GT2 et 2_GT1 => FilterRelatedObjectName = 2_GT*
;;FilterRelatedObjectName = *
FilterRelatedObjectName = Pilot1,WQ1,PG1

; --- Names of the counters to monitor = FilterKeyValue
; FilterKeyValue = !WithdrawalsTotalDuration
; FilterKeyValue = AssociatedSet*, Withdraw*, PhoneState*
; FilterKeyValue = PhoneState*
FilterKeyValue = *


; --- Cacher les objets et supprimer les traitements de trace, par dйfaut True
HideMode = False

#----------------------------------
# WBM configuration file
# Created while installing version 1.10.0.0
#----------------------------------
WBMHost=localhost
WBMPortNum=61668

#--Time between CCS connection and data subscription --------------
dataSubscriptionTimer=60


its lab station now

[krzysioD]

Wait one minute (60 secs timeout). Then, well, for 1st run, wait some more time, and search under:
http://your@ip:9060/wbm/rtiStatList.html
if it does not help, try this:
FilterRelatedObjectName = *
in rticonnector
should work iirc.
What SPS version?

[whistler]

hi!
i do my tests on lab PBX b PC, everything is on laptop - CCS, RTI, SPS. versions^ PBX j1.410.40 CCS 10.0.9.2 RTI 1.8.0 SPS 5.7.0 i have license for RTI, ccs.ini put on windows dir... CCS didnt start manually, mark on "connect o start-up" set...
checked one more time - nothing on rtistatlist screen... i believe where should be list of available data to construct view vidgets... nothing now "no statistic found"

any more suggestions? i can try different PBX software, but on customer site we have r10

[krzysioD]

have you put an asterisk mark in rticonnector.ini as i suggested?

[whistler]

Yes. it even present in default rticonnector.ini file.... as i can see in log object registered from PBX, staistic subscribed...

[krzysioD]

So - wait - for the very 1st time - it takes a lot of a while to see 1st results.
And try to see a log file under rticonnector, then log any agent into any pg, take a acd call (make agent busy) - it should make a line into rti connector log file.
if it does make entry in log file, you need to have some more patience...

[whistler]

2012-04-11 22:46:13 : Disconnected from CCS
2012-04-11 22:46:30 : Soft panel manager disconnected no ping received from server
2012-04-11 22:46:30 : Soft panel manager is not connected
2012-04-11 22:46:30 : Disconnecting from soft panel manager
2012-04-11 22:46:30 : Soft panel manager is disconnected
2012-04-11 22:46:30 : disconnect from CCS in progress...
2012-04-11 22:46:30 : Disconnected from CCS
2012-04-11 22:46:32 : Connected to WBM
2012-04-11 22:46:33 : Soft panel manager connected, subscribing to RTI keepalive
2012-04-11 22:46:36 : Retrying to connect to CCS........
2012-04-11 22:46:39 : connection to CCS in progress...
2012-04-11 22:46:44 : registration data to CCS...
2012-04-11 22:46:44 : Getting objects Pilot
2012-04-11 22:46:44 : monitoring Pilot1
2012-04-11 22:46:44 : Getting objects WaitingQueue
2012-04-11 22:46:44 : monitoring WQ1
2012-04-11 22:46:44 : Getting objects ProcessingGroupAgent
2012-04-11 22:46:44 : monitoring PG1
2012-04-11 22:46:44 : Getting objects Agent
2012-04-11 22:46:44 : monitoring Agent 250000
2012-04-11 22:46:45 : Pilot1 subscribed
2012-04-11 22:46:45 : statistics subsribed :
2012-04-11 22:46:45 : WQ1 subscribed
2012-04-11 22:46:45 : statistics subsribed :
2012-04-11 22:46:45 : PG1 subscribed
2012-04-11 22:46:45 : statistics subsribed :
2012-04-11 22:46:45 : Agent 250000 subscribed
2012-04-11 22:46:45 : statistics subsribed : ,Name,Number,ServiceState,PhoneState,StateDuration,ComDuration,LogonDuration,WithdrawalsTotalDuration,PrivateCallsTotalDuration
2012-04-11 22:46:45 : connected to CCS successfully



this is last strings from rti log after what i make call - nothing in log. i really call via pilot 250001, voice guides etc. is working.

everything what happens with agent should be logged? i cant imagine size of log in real callcenter environment

[whistler]

ok. tomorrow i'll try some investigations with adm_acd tool... probably i have to trace what happens on PBX side... why i didnt have rti events

its late here now, tomorrow i'll try to give more info from PBX... and will take vargan from home for dance around SPS

[whistler]

ok. SPS up and flying now. Problem was with CCS, it's not written in SPS documentation in check-list chapter, but you should check option "CCS get real-time information then no supervisor logged-in" during CCS installation. without it RTI can't access data from CCS because CCS is not connected to AFE PBX... it visible in adm_acd tool as no c0nnected WBI interface

[ross_01]

Hi ALU Hackers

i'm getting crazy by searching "Why is RTI Server not Connecting"

i have installed the SoftPanelManager (Standart Edition) 5.12.4.0 running on Win2008R2 SP1 x64
before i installed CCS 10.00.90.01 + the RTI Server which is included in SPM 5.12.4....

CCS is running (auto connect to OXE)
Lizenz in OXE is fine:
Start_date: 1348652388 Wed Sep 26 11:39:48 2012
Version: 8.1.90, Args:
15
write: lgw= 16, nbe= 16
List of software package used
Package id=78 CCD Ticket current=0 max=0
Package id=77 CCS Mono current=0 max=1
Package id=102 CCS Multi current=0 max=0
Package id=112 CCS Light current=0 max=0
Package id=103 WBI Licence current=0 max=1
Package id=94 WFP Licence current=0 max=0
Package id=115 CCA Licence current=0 max=0
Package id=157 CCA Nomadic current=0 max=0
Package id=161 CCO current=0 max=0
Package id=162 CCO Predictif current=0 max=0
Package id=167 ACR Database current=0 max=0
Package id=160 Email Capability current=0 max=0
Package id=125 Web Capability current=0 max=0
Package id=189 CCA SDK Capabili current=0 max=0
Package id=311 Networking ACR current=0 max=0
Package id=312 Outbound scripti current=0 max=0

RTI_LOG show this bloody error and i dont know why ?
2012-09-26 23:05:19 : read InitFile in progress...C:\Program Files (x86)\Alcatel-Lucent\RTIConnector\RTIConnector.ini
2012-09-26 23:05:19 : -----------init parameters rticonnector version 1.11.0-----------------
2012-09-26 23:05:19 : Object Type Filter 0 >Pilot<
2012-09-26 23:05:19 : Object Type Filter 1 > WaitingQueue<
2012-09-26 23:05:19 : Object Type Filter 2 > ProcessingGroupAgent<
2012-09-26 23:05:19 : Object Type Filter 3 > ProcessingGroupOther<
2012-09-26 23:05:19 : Object Name Filter 0 >*<
2012-09-26 23:05:19 : key filter 0 >*<
2012-09-26 23:05:19 : WBMHost : localhost
2012-09-26 23:05:19 : WBMPortNum : 61668
2012-09-26 23:05:19 : dataSubscriptionTimer : 60
2012-09-26 23:05:19 : adding statistic names used to get configuration and Agent object type
2012-09-26 23:05:20 : Socket Error : [10061]:Connection is forcefully rejected... retrying to connect to WBM...
2012-09-26 23:05:20 : Disconnecting from soft panel manager
2012-09-26 23:05:20 : Soft panel manager is disconnected
2012-09-26 23:05:20 : disconnect from CCS in progress...
2012-09-26 23:05:20 : Disconnected from CCS
2012-09-26 23:05:41 : Socket Error : [10061]:Connection is forcefully rejected... retrying to connect to WBM...
2012-09-26 23:05:41 : Disconnecting from soft panel manager
2012-09-26 23:05:41 : Soft panel manager is disconnected
2012-09-26 23:05:41 : disconnect from CCS in progress...
2012-09-26 23:05:41 : Disconnected from CCS
2012-09-26 23:06:01 : Socket Error : [10061]:Connection is forcefully rejected... retrying to connect to WBM...
2012-09-26 23:06:01 : Disconnecting from soft panel manager
2012-09-26 23:06:01 : Soft panel manager is disconnected
2012-09-26 23:06:01 : disconnect from CCS in progress...
2012-09-26 23:06:01 : Disconnected from CCS
2012-09-26 23:06:19 : Soft panel manager disconnected no ping received from server
2012-09-26 23:06:19 : Soft panel manager is not connected
2012-09-26 23:06:19 : Disconnecting from soft panel manager
2012-09-26 23:06:19 : Soft panel manager is disconnected
2012-09-26 23:06:19 : disconnect from CCS in progress...
2012-09-26 23:06:19 : Disconnected from CCS
2012-09-26 23:06:21 : Socket Error : [10061]:Connection is forcefully rejected... retrying to connect to WBM...
2012-09-26 23:06:21 : Disconnecting from soft panel manager
2012-09-26 23:06:21 : Soft panel manager is disconnected
2012-09-26 23:06:21 : disconnect from CCS in progress...

In SPM doc is written, that Softpanel will create automaticaly following folder:
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Alcatel\CCSupervisor (were ccs.ini should be located)
at my lab it did not... i created that folder by myself! (how was it it your installations? )

Big THX for supporting me
ross