HTTP Stattus 404 error while accessing ALU soft pannel

[pattathoorbala]

Hi All,

I am facing a problem with ALU softpanel. It was working perfectly and after one moth it stops working showing error ' HTTP status 404, Apache Tomcat/6.0.37.

Browser : Mozila Firefox
OXE : R11
Softpanel : 6.2.4.0.


Any help would be appreciated.

Best Regards,

Bala

[OckertO]

Hi, the following should resolve.

Go to http://Softpanel IP:9060
Select Tomcat Manager under administration
Log into Apache (Usually U:admin P:admin)
Click Start next to /wbm in applications.

Cheers,
OJ

[rajansuruli15]

Hi,

I am facing the same issue. But if i enter "http://softPanel IP:9060" getting blank page.

any info will be helpful..

Thanks & Regards
Rajan

[murraya]

hi, did you enter "http://softPanel IP:9060" or did you enter with the actual IP address i.e. http://192.168.1.100:9060

[rajansuruli15]

HI Murraya,

Thanks for your post.


I thought the soft panel ip means the ip address of the PC, where the soft panel software is installed. So i entered http://10.0.10.37:9060"

The IP address of the PC is 10.0.10.37.

Thanks & Regards,
Rajan K.S

[murraya]

hi Rajan, that is correct I was just cheking as not clear in your post. have you tried on the actual pc where software is loaded so as to rule out firewall on netowrk port.

[samet]

Hibernate operation: could not execute query
Connection could not be acquired from underlying database
=> Database is corrupted

Other case encountered when error 404 is displaying :
In wbm.log, we have this incident :
Caused by: java.io.FileNotFoundException: C:\SoftPanelServer\tomcat\db\wbmh2db.lock.db (Accces refused)
=> The acces to the Softpanel folder or to some files in Softpanel folder is not authorized and block the access to the softpanel DB.
For example : impossible to access to the wbm.log file

Solution :
- Make a backup of the softpanel DB folder ( stop softpanel services before perform the backup => see Softpanel documentation-Configuration Backup )
- If you are with :
softpanel version 6.2.2.0 and above, apply the database recover procedure described in "softpanelServerDocumentation" chapter " Database recover"
older softpanel version than 6.2.2.0, send the DB to TS Call center to recover the database
For the other case :
Change the access right of the user and check the access right of the Softpanel folder

[samet]

SoftPanelServerDocumentation

[rajansuruli15]

Hi samet,

Thanks for the post. Now can able to login. But problem is its showing always "The license is not valid. The statistics will not be updated". I rebooted the PC many times and re-installed the Flexlm server and Soft Panel server also, But no use.

I am using the license which is received from Alu-Professional. It was working fine. All it was started after re-starting the Server.

anyone share any info.. will be great help.

Thanks
Rajan

[tgn]

check flexlm with the flexlm-tools.

regards...