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I can't get statistics in real time on the soft panel

Posted: 25 Apr 2019 10:17
by KHAMLACH
Hello ,

Thank you for helping us solve the problem of displaying statistics on the soft panel manager, below the archicture we have:

Soft panel server:
- Windows server 2008 R2
- Soft Panel Manager Version 6.1.1.0
- Supervision CC version 10.08.92.00
- RTI connector version 2.0.1.0

Desktop CCS:

- Supervision CC version 10.08.92.00
- RTI connector version 2.0.1.0

Problematic:
- When installing the RTI connector at Desktop CCS the CCS interface is not displayed, but you can have statistics on the Panel Manger sports server.
- When disabling the RTI service on the CCS Desktop the CCS interface is displayed but we do not have statistics on the Panel Manger sports server .

thank you so much

Re: I can't get statistics in real time on the soft panel

Posted: 26 Apr 2019 17:30
by oldboy
You only require RTI on the Softpanel server not on the Desktop CCS, IMportant when you load teh CCS on the SoftPanel server when it asks get stats in real-time when logged off must be set to true.

Also the most important thing is never ever open the CCS on the Softpanel server once it is all all installed as this will stop the RTI interface.