Good Day !
I am facing an issue with the PRI Line of my IP touch 4018 phone. When I press 9, it takes me to the PRI for outside calls. Here, when I start dialing the phone number, it shows me a "feature rejected" error message. I was using this feature before normally, but right now I can't make my outside calls because of this issue. I want to know what went wrong and how can I rectify the issue.
Kindly help me with the needful information. Your help will be appreciated.
Thank you
IP touch 4018 phone PRI line "feature rejected" error
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: IP touch 4018 phone PRI line "feature rejected" error
Just yours or all sets?
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: IP touch 4018 phone PRI line "feature rejected" error
hello.. Thank you for the reply.
The problem is with only one phone and all other phones in the network are working fine. It is showing the same error even when I tried to connect it in some other location. The extensions, incoming calls etc are working fine. The problem is only with the PRI line when I try to call outside the office. "Feature Rejected". Before it was having this feature working normally.
Kindly help me with the needful information. Thanks !!
The problem is with only one phone and all other phones in the network are working fine. It is showing the same error even when I tried to connect it in some other location. The extensions, incoming calls etc are working fine. The problem is only with the PRI line when I try to call outside the office. "Feature Rejected". Before it was having this feature working normally.
Kindly help me with the needful information. Thanks !!
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: IP touch 4018 phone PRI line "feature rejected" error
Check your public category and phone category. Compare to them
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: IP touch 4018 phone PRI line "feature rejected" error
Sorry, I am new to this .. Can u give me a brief explanation pls ..
Is there any chance of losing this feature by dialing any predefined code in the phone by mistake ? ( like #27# or something like that)
Is there any chance of losing this feature by dialing any predefined code in the phone by mistake ? ( like #27# or something like that)
Re: IP touch 4018 phone PRI line "feature rejected" error
usually problem like yours - come from some changing - entity No. or IP domain.
Problem with entity/discriminator selector or TG number (for ARS, when TG source - entity or IP domain).
But may be problem with Public access COS.
Problem with entity/discriminator selector or TG number (for ARS, when TG source - entity or IP domain).
But may be problem with Public access COS.