Voice guide

[seetharam r]

Dear all,
I have a hotel customer.
After check in if anyone leaves msg to the guest it plays you have a voicemail to consult press 5 but it has been consulted but still everytime when guest picks the handset it plays the above msg.

Help me.......Critical situation.

[HUSSAINQCS]

Hi,

This is happening for only particular user or all user

[HUSSAINQCS]

Either they not consulted properly or you have to consult all the voicemail and give a try what is the parameter option is set in Hotel application in oxe

Checkout if voice message = True ?

Or old non-consulted voice messages are still there

[oldboy]

What is the Voicemail type in the user?? Sounds like an Admin, is the guest deleting the Voicemail after they listen to it

[seetharam r]

Sorry for delay,

Guest will not delete,

Whatsoever i tried leaving a voice msg on guest phone and i retrieved the same msg through the phone but whenever i receive the handset it says you have a msg.

[HUSSAINQCS]

Have found solution ?

[seetharam r]

no hussain

[vad]

After consultation (I hope guest listen message) - VM suggest - delete or archive messages?

[HUSSAINQCS]

Just replace the voice guide with dial tone

[junoooni]

How do we change voice guide with dial tone?


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