Voice mail 4645 was silence after bascul

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HUSSAINQCS
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Voice mail 4645 was silence after bascul

Post by HUSSAINQCS » 03 Oct 2017 07:49

Dear All,


After double bascul the voice guides of voice mail stopped working also in incidents i can see

The download of the /DHS3ext/vgeva/evavg.EN0 language file failed

But the voicemail showing in service when execute the command

config 18

Also vmail showing free all ports


Actually i have done binary upgrade of phones from 4.52.60 to 4.52.80 may be this could be the issue ?

HUSSAINQCS
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Re: Voice mail 4645 was silence after bascul

Post by HUSSAINQCS » 03 Oct 2017 07:54

i have resetted the virtual shelf 18 but in incidents it was showing

VOCAL facility starting link but no voice guides for voicemail

in DHS3ext/vgeva/evavg.EN0 file is there in that directory


How can i resolve ?

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cavagnaro
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Re: Voice mail 4645 was silence after bascul

Post by cavagnaro » 03 Oct 2017 10:34

You have to upload the guides to both CPU not just main

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Re: Voice mail 4645 was silence after bascul

Post by oldboy » 03 Oct 2017 18:41

What is the language set to in the 4645 config?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

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Re: Voice mail 4645 was silence after bascul

Post by HUSSAINQCS » 04 Oct 2017 05:49

EN0

vad
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Re: Voice mail 4645 was silence after bascul

Post by vad » 04 Oct 2017 08:42

In config - you can manage "English", not EN0.
What about question - "You have to upload the guides to both CPU not just main?" from Cav.

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Re: Voice mail 4645 was silence after bascul

Post by HUSSAINQCS » 04 Oct 2017 08:46

but the main CPU was up why the voice guide of voicemail alone not playing ?

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cavagnaro
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Re: Voice mail 4645 was silence after bascul

Post by cavagnaro » 05 Oct 2017 10:00

Up doesn't mean active...so the active partition doesn't link to the main cpu where guides are, but to your backup. In that moment your Main was CPU b. Not A.


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