Dear All,
After double bascul the voice guides of voice mail stopped working also in incidents i can see
The download of the /DHS3ext/vgeva/evavg.EN0 language file failed
But the voicemail showing in service when execute the command
config 18
Also vmail showing free all ports
Actually i have done binary upgrade of phones from 4.52.60 to 4.52.80 may be this could be the issue ?
Voice mail 4645 was silence after bascul
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Re: Voice mail 4645 was silence after bascul
i have resetted the virtual shelf 18 but in incidents it was showing
VOCAL facility starting link but no voice guides for voicemail
in DHS3ext/vgeva/evavg.EN0 file is there in that directory
How can i resolve ?
VOCAL facility starting link but no voice guides for voicemail
in DHS3ext/vgeva/evavg.EN0 file is there in that directory
How can i resolve ?
- cavagnaro
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Re: Voice mail 4645 was silence after bascul
You have to upload the guides to both CPU not just main
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
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Re: Voice mail 4645 was silence after bascul
What is the language set to in the 4645 config?
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
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Re: Voice mail 4645 was silence after bascul
In config - you can manage "English", not EN0.
What about question - "You have to upload the guides to both CPU not just main?" from Cav.
What about question - "You have to upload the guides to both CPU not just main?" from Cav.
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Re: Voice mail 4645 was silence after bascul
but the main CPU was up why the voice guide of voicemail alone not playing ?
- cavagnaro
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Re: Voice mail 4645 was silence after bascul
Up doesn't mean active...so the active partition doesn't link to the main cpu where guides are, but to your backup. In that moment your Main was CPU b. Not A.
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer