4645 voicemail port

[amanar]

This is the first time I participate in this forum and also my first installation of OXE
I have a problem with 4645 voicemail I can not use two mailbox simultaneously(wait on voice mail)

(1)cs-maitre> vmail
Sun Apr 8 07:08:49 WET 2001
Number of 4645 accesses : 16
Voice mail number : 301
Voice mail Ip address :192.168.1.7
eva_access=16
Voice mail type : 4645 (6)
Voice mail name : MESS VOCALE
equipment init : 1660 led : 1661
link status OK
mr1 mr2 q23 0
neqt Free/B stat outserv nulog crystal cpl term incom outgo
827 F OK 0 0 18 1 0 Y Y
828 - KO 0 1 18 1 1 Y Y
829 - KO 0 2 18 1 2 Y Y
830 - KO 0 3 18 1 3 Y Y
831 - KO 0 4 18 1 4 Y Y
832 - KO 0 5 18 1 5 Y Y
833 - KO 0 6 18 1 6 Y Y
834 - KO 0 7 18 1 7 Y Y
835 - KO 0 8 18 1 8 Y Y
836 - KO 0 9 18 1 9 Y Y
837 - KO 0 10 18 1 10 Y Y
838 - KO 0 11 18 1 11 Y Y
839 - KO 0 12 18 1 12 Y Y
840 - KO 0 13 18 1 13 Y Y
841 - KO 0 14 18 1 14 Y Y
842 - KO 0 15 18 1 15 Y Y



can you tell me how I can activate the other port
Thank you very much for your support!

[amanar]

Can anyone help me

[alex]

Number of ports is not licensed, so just delete VM and create it again with the number of access equal to 16.

[amanar]

thank you i will try and i will keep you informed

[amanar]

I deleted the voicemail, and I reinstalled it with the number of access equal to 16

─Review/Modify: Voice Mail──

Node Number (reserved) : 1
Instance (reserved) : 1
Instance (reserved) : 1
Voice Mail Dir.No. : 301
Connection Category ID : 0
% of Authorized Camp-on : 200
V24 path + /dev/oxe_comA (0)
Auto Send dir.No and code + False
Directory Name : VOICE MAIL
Number Of Accesses : 16
Voice Mail Type + 4645
Voice Mail Server No. : 0
Justified + NO
Call Restriction Category : 0

but I still have the same problem

(1)cs-maitre> vmail

Tue Apr 10 03:26:08 WET 2001

Number of 4645 accesses : 32
Voice mail number : 301
Voice mail Ip address :192.168.1.7
eva_access=16
Voice mail type : 4645 (6)
Voice mail name : VOICE MAIL
equipment init : 1660 led : 1661
link status OK
mr1 mr2 q23 0
neqt Free/B stat outserv nulog crystal cpl term incom outgo
827 F OK 0 0 18 1 0 Y Y
828 - KO 0 1 18 1 1 Y Y
829 - KO 0 2 18 1 2 Y Y
830 - KO 0 3 18 1 3 Y Y
831 - KO 0 4 18 1 4 Y Y
832 - KO 0 5 18 1 5 Y Y
833 - KO 0 6 18 1 6 Y Y
834 - KO 0 7 18 1 7 Y Y
835 - KO 0 8 18 1 8 Y Y
836 - KO 0 9 18 1 9 Y Y
837 - KO 0 10 18 1 10 Y Y
838 - KO 0 11 18 1 11 Y Y
839 - KO 0 12 18 1 12 Y Y
840 - KO 0 13 18 1 13 Y Y
841 - KO 0 14 18 1 14 Y Y
842 - KO 0 15 18 1 15 Y Y
1680 - KO 0 16 18 1 16 Y Y
1681 - KO 0 17 18 1 17 Y Y
1682 - KO 0 18 18 1 18 Y Y
1683 - KO 0 19 18 1 19 Y Y
1684 - KO 0 20 18 1 20 Y Y
1685 - KO 0 21 18 1 21 Y Y
1686 - KO 0 22 18 1 22 Y Y
1687 - KO 0 23 18 1 23 Y Y
1688 - KO 0 24 18 1 24 Y Y
1689 - KO 0 25 18 1 25 Y Y
1690 - KO 0 26 18 1 26 Y Y
1691 - KO 0 27 18 1 27 Y Y
1692 - KO 0 28 18 1 28 Y Y
1693 - KO 0 29 18 1 29 Y Y
1694 - KO 0 30 18 1 30 Y Y
1695 - KO 0 31 18 1 31 Y Y

[vad]

How many ports opened for VM in licenses?
When VM started - do you have incidents related to VM problem?

[amanar]

thank you for your reply
1)licenses:
178 4645 Voice mail engine = 1
179 M 4645 users = 2/ 350
182 4645 networking = 1
183 4645 additional language = 7
194 4645 Portal users = 4000
2)No, the voicemail works very well.
the only problem is when I want access to 2 or 3 ... simultaneous voice mailbox
I only have the right to access one voice mailbox at a time

[amanar]

Can anyone help me

[vad]

What about Eva_tool? Did you try - reset ports, enable all lines?

[amanar]

yes, but without success