A Schedule Conference not record the conference

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resorte
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A Schedule Conference not record the conference

Post by resorte » 20 Sep 2013 14:02

Hi All,
I need your help for some tips on the following problem

We created a Schedule Conference with specifics access codes for leader and participants, this conference is daily at 7 am; all the conference option remain default, only check “all participants start in mute” and “not allow unmute for participants”.

Initially all work fine, conferences have no problem and are recorded by the record button in the windows conference.

But a few days (about 10) we can’t record the conference any more, when click the button “record” pop up a windows with the advice “This conference can’t be recorded”. We try record by DTMF too, and also fail, does not record or announce error message, simply does nothing.

By other hand, there are other schedule conference created and no have problem when recording; also we did make a call between two users, and can record the call with the button and DTMF's without problem.

As we need the same access codes (customer request), delete the "bad" conference and is create again, the problem was solved … temporaly, because a few days we have the problem again.

Any idea what could be happening?

I see nothing in the logs, where I can find more information that can help me?

Regards


uh

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cavagnaro
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Re: A Schedule Conference not record the conference

Post by cavagnaro » 20 Sep 2013 16:40

Hey Ulises ;)
What version of TW are you running? Are there limits setup per conference?
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resorte
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Re: A Schedule Conference not record the conference

Post by resorte » 23 Sep 2013 12:36

Hi Jorge
Here stuck with this ... :lol:

The version is 8.1.0b5248 ... (I know, very old)
And no limits like, Port limits, recording etc. when the conference is create the options are by default, only remove the option tones when in or out, and check the option "modo ponencia" the participan join mute.
Also the conference is recurrent every day 7 a.m. for six months.

Some tip? (upgrade not yet please, they not have SPS) :?

Regards

uh

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Re: A Schedule Conference not record the conference

Post by cavagnaro » 23 Sep 2013 14:53

Well maybe the folder on the xp machine is getting too big? Never had that issue...
Estas medio frito jaja

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