Analog with 4980

sitig · Post by **sitig** » 18 Apr 2011 17:30

Hi All

I am facing an issue where by I can't change the profiles for an existing MIC user. I have been trying to activate Telephony Services for Analog users and was advised that the set type in OXE has to be "Analog with 4980". I was able to activate the Telephony Services when creating a new user, unfortunately the UC server gave an error while trying to modify an existing user even though the set type was changed to "Analog with 4980" in OXE. I tried deleting the user altogether and even rebooted the UC server but to no avail. I believe there must be some sort of info in the UC server that was not deleted while removing the user but the UC server keeps on referring to when the user was recreated.

I am trying to avoid rebuilding the UC server, please can someone advise.

Cheers

Post by **cavagnaro** » 18 Apr 2011 22:10

Restart the tsad service. Then Delete the user and create again.

sitig · Post by **sitig** » 18 Apr 2011 22:41

Thanks for the reply Cavagnaro. I even rebooted the UC server, but it still won't accept my changes.

Post by **cavagnaro** » 19 Apr 2011 00:34

But have you deleted the user?

sitig · Post by **sitig** » 19 Apr 2011 17:14

Yes, the user was deleted and recreated, even in the OXE as well.

Post by **cavagnaro** » 19 Apr 2011 18:56

Ok..you will need to make some traces on the tsa_maintenance. Check the Troubleshooting Guide to get info for this. Basically you need to monitor the CSTA and ACAPI messages when you try to create the user.

and what is the message that WebAdmin shows you?

Steps are:
1. Create OXE user
2. Restart TSAD (OTS) to reload all OXE objects of force a synchronization
3. Go to WebAdmin and create the user with the new OXE extension

sitig · Post by **sitig** » 19 Apr 2011 19:58

Thanks a lot. I will try this and will let you know how it goes.
Regarding the error message, its referring to OTS sync userConfig() error, i will have to be on site to capture this.
I will update.
Cheers

sitig · Post by **sitig** » 20 Apr 2011 19:30

Hey Cavagnaro. Do you have a copy of TG0041 or any other TGs, I think TG0041 is no longer available on BPWS/TKB. Cheers

sutheeshcb · Post by **sutheeshcb** » 18 May 2014 03:15

Hi,
Did u solve this issue. I am also facing the same problem in one of my sites.Please share if you have any solution.

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