Hello!
I'm having a problem to open "my extensions" in outlook 2007 OS win7, wend start outlook i receive this massage: "Due to a connection problem with the server, the omnitouch 8400 ICS extensions are unavailable"
I can connect to de server, telnet "server" 3595 or telnet "server" 443 or telnet "server" 80 with no error.
My Extension not running.
- cavagnaro
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Re: My Extension not running.
Enable the traces and see what is the error. Be sure reverse DNS is working on that computer as well
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: My Extension not running.
I find this in trace file:
01/09 12:56:12 Error MCD:F:MCDNotif_systemErrorMessageMemorisable -> System error in ' MCA:F:MCAAccess_analyseCR' [Msg: An internal error occured, the current action has been cancelled] [Info:] [ErrDesc / Num: / 0
01/09 12:56:12 Info MCD:F:MCDStat_memorizeLatestEvent [AppNum/EvtTyp/EvtLab] -> 0/SERVER/ERR_APP_UNKNOWN
01/09 12:56:12 Info (A) MCA:F:MCAAccess_analyseCR [MyAccess:Num/Desc->ExtensionError] -> -2/AppConn_ERR_APP_UNKNOWN->MACRet_Critical
01/09 12:56:12 Info (Invoke) MCA:F:MCAAccess_connect [Result] -> Critical{MACRet}-2
01/09 12:56:12 Error MCD:F:MCDNotif_systemErrorMessageMemorisable -> System error in ' MCA:F:MCAAccess_analyseCR' [Msg: An internal error occured, the current action has been cancelled] [Info:] [ErrDesc / Num: / 0
01/09 12:56:12 Info MCD:F:MCDStat_memorizeLatestEvent [AppNum/EvtTyp/EvtLab] -> 0/SERVER/ERR_APP_UNKNOWN
01/09 12:56:12 Info (A) MCA:F:MCAAccess_analyseCR [MyAccess:Num/Desc->ExtensionError] -> -2/AppConn_ERR_APP_UNKNOWN->MACRet_Critical
01/09 12:56:12 Info (Invoke) MCA:F:MCAAccess_connect [Result] -> Critical{MACRet}-2
Re: My Extension not running.
Check with nslookup if your otuc is resolve forward and reverse. name to ip and ip to name