Voicemail "no matching name found"

[nelson.vieira]

Hi all,

I have OTUC instaled and working with a local storage voicemail.
When i call the voice mail number accessing my mailbox after password i listen a prompt to select 2 to send a new message,
After that i record the message ending with # and i am prompting to type the name. After i get the error that "no matching name found" and i am unable to send the message.

What is wrong ?

Thanks

[cavagnaro]

version? What does IMS logs say?

[nelson.vieira]

Hi Cavagnaro,

I have a EMS error "User <username> configuration failure: INVALID CALL SERVER"
OTUC Version is: 6.1.000.102.a

Where can i find IMS logs ?

Thanks

[cavagnaro]

/opt/Alcatel-Lucent/logs/integrated_messaging_server

[nelson.vieira]

Here are the logs:

2012-06-14 15:58:54,612 INFO [RMI TCP Connection(30381)-10.0.0.25] (SessionManager.java:105) - SessionManager: creating session for user.x/user.x__1d5831d262c125f0
2012-06-14 15:58:54,655 INFO [RMI TCP Connection(30381)-10.0.0.25] (ServerManager.java:167) - ServerManager: matching server 'LSVoiceMail' found
2012-06-14 15:58:54,656 INFO [RMI TCP Connection(30381)-10.0.0.25] (SessionManager.java:185) - SessionManager: session 2 created for user.x/user.x__1d5831d262c125f0
2012-06-14 15:58:54,656 INFO [RMI TCP Connection(30381)-10.0.0.25] (ClientSessionSelector.java:76) - ClientSessionSelector: client session 2000 created for user/user__1d5831d262c125f0
2012-06-14 16:06:24,899 INFO [IMS-TimeoutThread] (SessionVmmc.java:821) - session 2: LOGGED state timed out, logging out
2012-06-14 16:06:24,926 INFO [IMS-TimeoutThread] (SessionManager.java:197) - SessionManager: deleting session 2
2012-06-14 17:13:18,316 INFO [RMI TCP Connection(30501)-10.0.0.25] (SessionManager.java:105) - SessionManager: creating session for user.x/user.x__d5e3e433c3f3f1df
2012-06-14 17:13:18,365 INFO [RMI TCP Connection(30501)-10.0.0.25] (ServerManager.java:167) - ServerManager: matching server 'LSVoiceMail' found
2012-06-14 17:13:18,366 INFO [RMI TCP Connection(30501)-10.0.0.25] (SessionManager.java:185) - SessionManager: session 3 created for user.x/user.x__d5e3e433c3f3f1df
2012-06-14 17:13:18,366 INFO [RMI TCP Connection(30501)-10.0.0.25] (ClientSessionSelector.java:76) - ClientSessionSelector: client session 3000 created for user.x/user.x__d5e3e433c3f3f1df
2012-06-14 17:20:48,592 INFO [IMS-TimeoutThread] (SessionVmmc.java:821) - session 3: LOGGED state timed out, logging out
2012-06-14 17:20:48,601 INFO [IMS-TimeoutThread] (SessionManager.java:197) - SessionManager: deleting session 3
2012-06-14 17:31:54,305 INFO [RMI TCP Connection(30532)-10.0.0.25] (SessionManager.java:105) - SessionManager: creating session for user.x/user.x__7d6dedfb612c7111
2012-06-14 17:31:54,320 INFO [RMI TCP Connection(30532)-10.0.0.25] (ServerManager.java:167) - ServerManager: matching server 'LSVoiceMail' found
2012-06-14 17:31:54,323 INFO [RMI TCP Connection(30532)-10.0.0.25] (SessionManager.java:185) - SessionManager: session 4 created for user.x/user.x__7d6dedfb612c7111
2012-06-14 17:31:54,323 INFO [RMI TCP Connection(30532)-10.0.0.25] (ClientSessionSelector.java:76) - ClientSessionSelector: client session 4000 created for user.x/user.x__7d6dedfb612c7111
2012-06-14 17:34:54,692 INFO [RMI TCP Connection(30538)-10.0.0.25] (SessionManager.java:105) - SessionManager: creating session for user.x/user.x__7d6dedfb612c7111
2012-06-14 17:34:54,707 INFO [RMI TCP Connection(30538)-10.0.0.25] (SessionManager.java:136) - SessionManager: session 4 already exists for user.x/user.x__7d6dedfb612c7111
2012-06-14 17:34:54,708 INFO [RMI TCP Connection(30538)-10.0.0.25] (ClientSessionSelector.java:76) - ClientSessionSelector: client session 4001 created for user.x/user.x__7d6dedfb612c7111
2012-06-14 17:39:24,524 INFO [IMS-TimeoutThread] (SessionVmmc.java:821) - session 4: LOGGED state timed out, logging out
2012-06-14 17:39:24,528 INFO [IMS-TimeoutThread] (SessionManager.java:197) - SessionManager: deleting session 4

[Mr T]

Hello,

I get this message on ICS version 6.5.000.105.b. Call into ICS AA, press option for dial by name, and no matter what name we enter we get "no matching name found".

Any help or pointers would be appreciated.

Thanks.