Cannot connect to 4635 imap server

[jbower]

Here is how I set up Imap on 4635 using alcatel PDF as follows:

2. CONFIGURATION
2.1. Actis software lock
This feature requires the Actis software 314 – 4635 My Messaging use = XX
XX is the number of users allowed to use this service.
It is necessary to create an application 240 and an application 241 in the 4635 so that the voice mail application can dialog with the Imapd server.

I loaded OPS files with 10 License and verified in spadmin

2.2. Creating the application 240
Access to the menu 17.2.1 External Application Management/Application Administration/Add Application.
Menu 17 - External Application Management
Add Application
Application ID : 240
Application Name : IVR LAN
Maximum Sessions Allowed : 144
Application password = 1234 (par exemple)
Ed. 01 / 05-04-2004 3 TC0544
OmniPCX Enterprise
Alcatel 4635 – INTERNAL IMAP SERVICE
2.3. Creating the application 241
Access to the menu 17.2.1 External Application Management/Application Administration/ Add Application.
Menu 17 - External Application Management
Add Application
Application ID : 241
Application Name : ASA LAN
Maximum Sessions Allowed : 24
Application password = 1234 (par exemple)
2.4. Validating the IMAP server
Access to the menu 17.5 External Application Management/Internal IMAP Server Administration
Menu 17 - External Application Management
Internal IMAP Server Configuration
Start Internal Imap Server : Y
2.5. Configuring the class of service
Select a class of service and enable the parameter My Messsaging.
Menu 7 - Class of Service Profile ( page 2 )
Class of Service:
Type of Outcalling:
Max No. of Group Lists:
Outcall Control:
Number of Destinations per List:
Notification Failure Message:
Access to System Distribution Lists:
Access Security:
Msg Locator:
Days Until Password Change:
Home/Guest Mailboxes Allowed:
Skip Password on Direct Call:
Restart Allowed (Types 51,53,54):
Limited Caller Access:
Dial-by-Name Enabled:
Easy Access via Telephone Answering:
Hotel Name Recording:
Hotel Enable Change Password:
Auto Play:
Date and Time Playback:
Application Access:
Remove Introduction:
Deletion Warning:
Call Sender:
Client Access Licenses:
Realtime Network Notifications:
Direct Application Access:
NameSend Capability:
Max Record On-Line:
My Messaging: Y
General System Parameters
TC0544 4 Ed. 01 / 05-04-2004
OmniPCX Enterprise
Alcatel 4635 – INTERNAL IMAP SERVICE

I did these steps and then did a bascul

2.6. Allocating the IMAP service to users
Allocate the class of service above to users allowed to use this application.

I then put myself into COS i created above in 4760. I then configured 2007 outlook:
I selected IMAP
I entered my name
email
for user name my extension
for password my voice mail password
for IMAP ip address: the ip address of voice mail
smtp: the address of that as well

However when i check messages in outlook it say it is off line and cannot connect with the server. Any suggestions where to go from here?

[cavagnaro]

Try to do a telnet to the port 143 of the OXE to see if the IMAP server is alive. You should see something like:

* OK [CAPABILITY IMAP4REV1 AUTH=LOGIN AUTH=PLAIN] xa001001 IMAP4rev1 at Mon, 13
Oct 2008 16:11:57 -0500 (PET)

[jbower]

I telneted to imap and it says *ok [capability imap4rev1 auth=login auth =plain]

any suggestions as to where i should go from here?

[cavagnaro]

Ok that is good, so now lets manually test the user.
Once you did the telnet access write:

login [set number] [password]

Where [set number] is the extension number of your user, and the [password] is usually 0000 unless you changed it.

[jbower]

i mistakenly exited the telnet session without closing out properly and when i try to reconnect i just get a blank screen. What should i do? will it close port and should i be able to try again?

[cavagnaro]

Hum? It should be closed automatically. Try from another PC?

[jbower]

is the password the same as would be used to check voice messages or is it the default password 0000?

[cavagnaro]

Yup, the voice messages, the 4635 password

[jbower]

i typed
login 1582 2845

called my voice mail box and left a message and go no response

[cavagnaro]

wait, what do you mean by no response? where?