4635 IMAP, not updating Inbox

beer today
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4635 IMAP, not updating Inbox

Post by beer today » 22 Dec 2008 06:22

Hi all, I have a 4635, r5.3 with IMAP loaded on it. However the Outlook Inbox only refreshes when manually closing/opening the app. If we receive a vm it will not alert on the users inbox???
It is clear running Wireshark that the manual opening causes a sync with the Inbox and download of new messages (timestamped), however this is not so otherwise, even when a manual Send/Receive is tried, it does not sync.
Have tried my laptop directly on the VM card to avoid customer Lan issues, and problem still occurred, using Outlook 2003 sp2.
Anyone ?

julian.pachon
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Re: 4635 IMAP, not updating Inbox

Post by julian.pachon » 03 Feb 2009 16:22

Hi

I have the same problem with my messaging

I have OXE release 9.0, 4635 with release 5.4 and a CS dedicated to IMAP, If we receive a vm it will not alert on the users inbox??? , but when I restar the vimap service in the CS, in the mail account appear the new mail, 5 or 10 minutes after that i doesn't work anymore.

If our user want to receive other voice mail we have to restar the IMAP service.

mysticalself_DUP

Re: 4635 IMAP, not updating Inbox

Post by mysticalself_DUP » 17 Feb 2009 14:59

What patch of OXE ?Cos there is a known issue with IMAP update.

beer today
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Re: 4635 IMAP, not updating Inbox

Post by beer today » 18 Feb 2009 08:03

7.1 f5401 31

arminas
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Re: 4635 IMAP, not updating Inbox

Post by arminas » 23 Feb 2009 06:24

Hi,

i have same problem , my release is 8.0.1 static is i think 11 . i have to restart my outlook for get new messages. i will patch to 24 for test to solve this problem

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cavagnaro
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Re: 4635 IMAP, not updating Inbox

Post by cavagnaro » 23 Feb 2009 10:03

Can you try to execute IMAP commands manually (telnet) and see what does the IMAP server returns?
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arminas
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Re: 4635 IMAP, not updating Inbox

Post by arminas » 24 Feb 2009 03:40

Hi cavagnaro,

i connect with telnet like this > telnet voice_mail_ip 143

and result like this

"* OK [CAPABILITY IMAP4REV1 AUTH=LOGIN AUTH=PLAIN] VPx35 IMAP4rev1 at Tue, 24 Feb
2009 10:34:09 +0200 (GMT)"

but at this time when i push any letter ,it let me go out

"Connection to host lost."

by the way my pbx is 8.0 and patch is 11.a i will patch to 12.

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cavagnaro
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Re: 4635 IMAP, not updating Inbox

Post by cavagnaro » 24 Feb 2009 11:19

Yup, seems a configuration error in the IMAP server...see if there is any correction of this issue in the release notes of that patch
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iourid
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Re: 4635 IMAP, not updating Inbox

Post by iourid » 24 Feb 2009 12:22

Arminas,

If you are using telnet from you PC, that is what usually happens. Try to telneton port 143 from PCX, or telnet to IMAP server on port 23, then telnet to port 143.

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cavagnaro
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Re: 4635 IMAP, not updating Inbox

Post by cavagnaro » 24 Feb 2009 12:43

not really, I use that method and works fine.
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