ICM Client Communication Error

[Rainman]

Hi.

We have an existing UC system that we purchased from the local Alcatel vendor. For the past 5 months we have been working with our vendor on getting our UC platform up and running. We seem to be facing alot of issues. on of them I have outlined below.

We are using the Omnitouch 8400 "My ICM v2.7.014.002" on our LAN. For some users we load the software and it works like a charm but there are other users that we load the client on that come up with a communication error (Screen shot doc attached). Users on the same subnet 1 will be able to communicate and the second will get the error. This seems to be at random in the organisation.

I have also noticed that I am unable to ping the host: Otuc from both workstations that can use the clients and those that cant.

Am hoping that someone can help me out in resolving this soonest.

Thanks.

[cavagnaro]

Well the fact that you can't ping it means only one thing:
Firewall...

So what I guess is that the ICS firewall is active, ask your installer to do a checksystem routine and see what errors it shows. If you don't have a faxserver on that machine it must be off.