Connection to OTS

[aflores]

Hello friends.

Trying to change an user password I got this error:

__________________________________________________________________________

Update operation error

unable to connect to OTS

My Phone access right can´t be changed

unable to connect to OTS

__________________________________________________________________________

Any idea how to solve will be helpfull.


Regards.

[cavagnaro]

From where are you trying to change password? Which password? Telephone password? User password? TUI password?

[aflores]

Hi CAV, hope you are fine.

Sorry for the late answer to your question, I was on travel and get lost with this issue, and now I´m taking back again.

When I try to change the user password I did it thougt the explorer: webadmin/adminserver IP:8080

As I say before, Im trying to change the user password and the system give me that error.

Thanks for your attetion and your help.

Regards

AFlores

[cavagnaro]

IP 8080? What version of OTUC are you running?
Are all services up?
With tsa_maintenance, which is the status of the connection with OXE? (300 command)

[aflores]

Hi CAV, The ip address is not 8080, 8080 is the port.

The version is 3.113.24.0

CAV I have not expeirence with OTUC, the person who was in charge in the company is not working any more so I trying to solve this issue.

I apreciated your help.

Regards.

AFlores

[prasad0777]

first of all do the tsa_maintenance command and check whether the OXE connection is ok and let us know the status. do you know how to do this command right ? or else I have separate guide which I can share with you.

[aflores]

Hi prasad, I dont really have to much experiende, if you can send me the guide it will be helpfull.

Regards.

AFlores

[prasad0777]

hi ...

Please check the following URL. I have upload few documents for you.

http://www.mediafire.com/?uq6itjo4rcksx