CSTA and SOAP/REST translation

[zidanski]

Hi,

i have solution that depends on CTI architecture, it includes OTCC SE and Crystal OXE.

however customer requirement for his CTI 3rd party application interface is SOAP/REST as his following message as reply to include TSAPI or TAPI:

"We only need to be notified when the Agent answer a call from PBX interface, along with that notification we need the call information (i.e. calling number, unique call ID, Agent username/IP. Full list of parameters can be found below).
The below API is suitable in case we want to implement the CTI application which runs on the touch screens, but that’s not the case here.


The needed information that should be pushed from PBX solution thru SOAP/REST services once a call is answered are:
1. Calling Number [ANI].
2. A unique Call-ID (very important to handle CFS automatic loading on call routing)
3. Call Classification (Incoming\Transfer).
4. Line owner information (name) via integration with telecom provider for landline and mobiles.
5. Caller information (name and Location [ALI]) via integration with telecom provider for landline and mobiles.
6. Call Accepting Date and Time.
7. Mapping Information (in case of static machine IPs)
8. CTI Application machine IP.
9. Call taker username on CTI.
10. Calling Media (TETRA or Telephone)."

for my design, i opted CSTA licenses and TSAPI, but if there is any solution to get SOAP or REST API directly from OXE, please show me how in ACTIS, if not is there any middleware to translate our CSTA or TSAPI protocol into customer's required SOAP or REST API protocols.

[cavagnaro]

Tsapi not
Otcc neither

Genesys do has that but is not part of Ale anymore



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[zidanski]

Tsapi not
Otcc neither

Genesys do has that but is not part of Ale anymore



Enviado de meu E6633 usando Tapatalk

what about TAPI is it support SOAP ?

[cavagnaro]

Nope

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[tot3nkopf]

REST is supported for OpenTouch solution.
For all avialable APIs you can check the application partner website

https://applicationpartner.alcatel-luce ... /Home.jspx

I think you can register for free and check the different APIs description.
Getting the APIs for certain things is a different matter.

[cavagnaro]

Ermmm...tot, have you tried them? When I did was a "REST " and not REST... If you know what I mean


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[tot3nkopf]

That is why he should get on AAAP and check

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