Error in checkin in AHL

Post Reply
dsm_2019
Member
Posts: 1
Joined: 13 Apr 2019 04:22

Error in checkin in AHL

Post by dsm_2019 » 13 Apr 2019 04:41

Hi,

there is an installation that has an Alcatel OXO connect 3 system and some analog guest room phones and some basic sip phones.
The PMS(Fidelio) that is connected to PBX through IP O.L.D driver does the check-in process just fine in the analog phones but it doesn't in sip.
In the log i get the following error

Code: Select all

Wed Apr 03 12:08:55 2019 INFO 5020 AlcAHLLinkLayer::linkLayerFsm : RX AHL msg : type A (61 bytes)
Wed Apr 03 12:08:55 2019 INFO 5020 AlcAHLLinkLayer::linkLayerFsm : RX AHL : A    4311 Danny Mr            1        03         0     007
Wed Apr 03 12:08:55 2019 INFO 5020 AlcAHLLinkLayer::sendMessage : TX AHL msg : ACK
Wed Apr 03 12:08:55 2019 DEBUG 2316 AlcAHLDataLayer::GetConnectionState : GetConnectionState
Wed Apr 03 12:08:55 2019 DEBUG 2316 AlcAHLDataLayer::selectAndCallOHAPI : typeReceived = A (0x41)
Wed Apr 03 12:08:55 2019 DEBUG 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : RoomNumber=    4311
Wed Apr 03 12:09:11 2019 DEBUG 2316 AlcAHLDataLayer::isTheRoomOccupied : Add the device with EDN 4311 to the map
Wed Apr 03 12:09:11 2019 DEBUG 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Call Ohapi SetGuestParameter
Wed Apr 03 12:09:19 2019 INFO 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Mailbox Creation Required for All Sets
Wed Apr 03 12:09:19 2019 INFO 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Mailbox Reset Success
Wed Apr 03 12:09:20 2019 ERROR 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : m_pOHAPIInterface->SetMailBox() Failed
Wed Apr 03 12:09:20 2019 DEBUG 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Check in KO
Wed Apr 03 12:09:20 2019 WARN 2316 AlcAHLDataLayer::SetReplyErrorOhapi : OXO library error = 0
From the main console I can check-in all the phones just fine, but from the PMS
Anyway thoughts on the above ?

Post Reply

Return to “Hotel / Hospital”