Fidelio Hotel Data

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wagash
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Posts: 15
Joined: 08 Apr 2009 04:23

Fidelio Hotel Data

Post by wagash » 28 Jun 2016 10:26

Hi...,

I have a client with OXE Release 11.2 on hotel mode and connected to fidelio that is generating below string for long duration. The issue is that the cost generated does not match the cost setting configured on the system. I have configured the charge scale 4 units = 60 secs where i unit is 750shs. Therefore if a call is made for 3 mins the total cost should be = 3min x 750shs x 4 units = Shs 9000. Below string shows a call was made for 39.41 mins but the cost was calculated erroneously as 9999999900 instead of = round off of 40min x750shs x 4 units = 120,000. Its mostly happening on long duration calls.
Kindly assist.

[06.27/23:12:48]#0/1 <= <PostSimple xmlns="x-schema:PostSimpleSchema_I" RoomNum="1126" RequestType="16" TotalAmount="9999999900" Duration="003941" DialedDigits="000254722468730" PostType="C" SalesOutlet="ROOM" PostRoute="0" Date="160627" Time="231300"/>

wagash
Member
Posts: 15
Joined: 08 Apr 2009 04:23

Re: Fidelio Hotel Data

Post by wagash » 29 Jun 2016 06:10

Hi guys,

And below is the ticket directly from PABX:

1126 ROOM 1 0220160627 23:13:11 160 12000000 2381 1 0 12 00100002 1 0 010000000000000000000000000000000000000000000000000000000000000010000000000001000 3118 0 0 01 0 0 0000254722468730 0 0020160627 22:33:301126 9999 9999 9999 132767 0 0

wagash
Member
Posts: 15
Joined: 08 Apr 2009 04:23

Re: Fidelio Hotel Data

Post by wagash » 29 Jun 2016 06:23

The cost calculation form PABX is 12000000 whereas fidelio calcuated 9999999900.
Someone assist please...

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