Error in checkin in AHL

[dsm_2019]

Hi,

there is an installation that has an Alcatel OXO connect 3 system and some analog guest room phones and some basic sip phones.
The PMS(Fidelio) that is connected to PBX through IP O.L.D driver does the check-in process just fine in the analog phones but it doesn't in sip.
In the log i get the following error

Code: Select all

Wed Apr 03 12:08:55 2019 INFO 5020 AlcAHLLinkLayer::linkLayerFsm : RX AHL msg : type A (61 bytes)
Wed Apr 03 12:08:55 2019 INFO 5020 AlcAHLLinkLayer::linkLayerFsm : RX AHL : A    4311 Danny Mr            1        03         0     007
Wed Apr 03 12:08:55 2019 INFO 5020 AlcAHLLinkLayer::sendMessage : TX AHL msg : ACK
Wed Apr 03 12:08:55 2019 DEBUG 2316 AlcAHLDataLayer::GetConnectionState : GetConnectionState
Wed Apr 03 12:08:55 2019 DEBUG 2316 AlcAHLDataLayer::selectAndCallOHAPI : typeReceived = A (0x41)
Wed Apr 03 12:08:55 2019 DEBUG 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : RoomNumber=    4311
Wed Apr 03 12:09:11 2019 DEBUG 2316 AlcAHLDataLayer::isTheRoomOccupied : Add the device with EDN 4311 to the map
Wed Apr 03 12:09:11 2019 DEBUG 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Call Ohapi SetGuestParameter
Wed Apr 03 12:09:19 2019 INFO 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Mailbox Creation Required for All Sets
Wed Apr 03 12:09:19 2019 INFO 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Mailbox Reset Success
Wed Apr 03 12:09:20 2019 ERROR 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : m_pOHAPIInterface->SetMailBox() Failed
Wed Apr 03 12:09:20 2019 DEBUG 2316 AlcAHLDataLayer::ManageCheckInOrModifMessage : Check in KO
Wed Apr 03 12:09:20 2019 WARN 2316 AlcAHLDataLayer::SetReplyErrorOhapi : OXO library error = 0

From the main console I can check-in all the phones just fine, but from the PMS
Anyway thoughts on the above ?

[rkraehen]

There might be some restrictions with basic SIP devices. For comparaison the Vtech SIP phones are only supported since OXO Connect R3 and the wake up call is not supported. They also need two licenses (1 UTL & 1 OpenSIP)

[dsm_2019]

Ok because the admin here did not approved fast enough the message I gave up looking here.
Anyway the problem was very simple. Because voicemail mailbox is not supported in any sip extension you have to disable it completely in OXO Connect.
Also keep in mind that almost ALL PMS do not support more than 4 digit device password!