Need to detect if the agent on withdraw wrapup or pause

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Toka
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Posts: 1
Joined: 06 Dec 2012 12:00

Need to detect if the agent on withdraw wrapup or pause

Post by Toka »

Hi,

I use cstaQueryAgentState to get agent status. Basic information shows the following statuses:
AG_NOT_READY = 0,
AG_NULL = 1,
AG_READY = 2,
AG_WORK_NOT_READY = 3,
AG_WORK_READY = 4

but I also need to know specifics about being Not Ready, especially I need to know if agent is on withdraw, wrapup or pause state. I would like to know how to dig deeper into detail statuses.

I tried searching through received private data but wasn't really able to get much out of it.

Thank you.
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