TSAPI extended logs

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cavagnaro
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TSAPI extended logs

Post by cavagnaro » 03 Jul 2013 17:25

Hi guys,
One question here. I'm facing an issue on a customer with TSAPI, IP DRLink does work fine but from time to time the CSTA link between the Recorder and TSAPI gets LINK DOWN and all records begin to fail having to restart services...so until recorder guys fix the issue on their side I'm trying to figure out why the LINK DOWN happens...
Looking at TSAPI logs well...no much info to see...on the config file I see a line about how many files we want to keep for historical but as they don't store many information it becomes useless. So how can I increase the verbosity so I could see clients connection/disconnection and possible issues with PBX or something like that?

BTW: I know I can use tsa_maintenance but the idea is to leave it unattended


Thanks in advance
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Re: TSAPI extended logs

Post by krzysioD » 10 Jul 2013 05:21

Is tsapi sending a CSTA ping to PBX? (every 30s or so) ?
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
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Re: TSAPI extended logs

Post by cavagnaro » 10 Jul 2013 12:25

Hey Krzysio

Well I see no CSTA link down on PBX. That is the funny part.
Customer has done something even he swears he didn't ;) Now since I let him know the issue what happened more than 10 times a day is no longer happening....or the gizmo got bored...hehe
Still wondering how to get logs...
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Re: TSAPI extended logs

Post by sadim » 10 Jul 2013 17:43

Hi,
You can take on OXE a rotational tcpdump capture, filtering for the ip of the tsapi server and for the tcp protocolo and port 2555. Then send me the capture that convers the issue.

Br.
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Re: TSAPI extended logs

Post by cavagnaro » 11 Jul 2013 13:39

Thanks guys for the help :)
Lets see how this baby behaves these days, if continues bothering will accept your offer ;)
Thanks!
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Re: TSAPI extended logs

Post by sadim » 11 Jul 2013 17:14

Hi,
Do not forget to put the option "-s 0" in the tcpdump, if not packets will be cut
BR.
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Re: TSAPI extended logs

Post by krzysioD » 11 Jul 2013 17:55

As for csta, there is TG - telnet to pbx tcp:2555, then type D, then ls? IIRC
But you've asked for tsapi logs, should there be a 'dyn' directory and 'log' under tsapi server?
Will check it on Monday.
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.

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Re: TSAPI extended logs

Post by cavagnaro » 12 Jul 2013 00:34

Yes there is the log folder but the files it generates are just garbage...nothing that you can analyze. That is why I asked how to do a full verbose on those...
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Re: TSAPI extended logs

Post by OXE_4400 » 12 Jul 2013 13:01

Wasn't OXE upgrade ?

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Re: TSAPI extended logs

Post by cavagnaro » 12 Jul 2013 13:21

Sorry OXE, what? Don't understand your question
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