integration with CRM

[ashrafrabie]

how to integrate between "alcatel central" and "CRm"
to know all details of all calls : Answered calls, Missed calls, Cancelled calls . and time of call and extension number and so on.

please help me.

sorry for bad English.

[cavagnaro]

As any other software integration. You must define what to send to the CRM. It is a software. There is no DO THIS manual or guide. It is totally up to you and your CRM possibilities and limits.


Sent from my XPeria Z

[ashrafrabie]

thanks cavagnaro
as example -for "Asterisk" : i take "events" from asterisk and then save call detail each event send me new information in in each call (Dial event - Ring event - answer event - Cdr event and so on ) when end of event i save the record in the CRM database:
-------------------------------------------------------------------------------------------------------------------
from_name to_name from_number to_number duration time_of_call
ashraf cavagnaro 2501 2500 00:02:55 2013-07-29 11:01:03
--------------------------------------------------------------------------------------------------------------------
this I want to do, but in "Alcatel" instead of "asterisk"
thanks cavagnaro for your help

[cavagnaro]

If you have CCD and CCA you can use CCA softphone to do so, the CD has the source code of the APP. Using VB you can capture the EVENTS from the CTI (TSAPI) and do a REACTION like so a SQL code.
If you don't have it you will have to create the client based on TSAPI SDK which also has some samples on the CD. Using C#, C, VB or something that consumes the SDK.
For both you need licenses.
Regards

[ashrafrabie]

sorry cavagnaro ,
how can i capture this events with code ?
i can't do this
can you help me please?

[cavagnaro]

Help with what exactly?
We help in the way you ask for help on something specific.
If your issue is don't know where to start or do, then probably would be better to hire someone who has experience and can guide your business requirement.
As said, check your licenses and sample code included on each product. Which one you bought you should know it better than us.


Sent from my XPeria Z