TSAPI Server /DR-Link network recording via IP-Hybrid link

krzysioD
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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

Post by krzysioD » 02 Mar 2009 12:33

Hm, i got it working without +128... so maybe some network/patch/release specific case?
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid li

Post by ALU » 01 Aug 2013 11:58

Hi Ross_01,

The most of voice recording vendors don´t implements Network DR-Link.
Can you please indicate me what voice recording vendor\software are you using?

Many thanks,
ross_01 wrote:Hi guys,

i have a problem with DR-Link network recording (OXE).
Do anyone already did before ?

Node1 has 2 PCM2 Boards declared with 60 Users... (everything work fine)
Node2 need to use the PCM2 Boards in Node 1... (Monitoring of the local users work also fine)

The "DR-Link Trouble Shooting Guide.pdf" has no more help for my Problem (see attached)
every time i try "start listening (nice)"
starting listening.JPG
#########################################################
SECURITY VIOLATION is mainly generated after a Start Listening (recording request)
command.
1: Recording not authorized on this station (check the “Record Authorization flag”)
-->ok...in all used Fac.Cat=true

origin 2: invalid PCM parameters (check the location of the PCM/Z30 board)
--> in Node1 but i think i configured everything

Node Number (reserved) : 2 distant node (without PCM2 Board)
-->Recording Centralizing Node + YES
-->Associate Recording Node : 1

Node Number (reserved) : 1 (local Node PCM2 Board1/3 used for testing)
-->Recording Centralizing Node + NO
-->Associate Recording Node : -1

i used for testing "general key's" so this shouldn't bee the problem...
###########################################################

I still thinking about the ip-Link between the nodes is maybe the Problem, but i dont have the chance the test with a S2M (TDM) link.

Do somebody have an Idea or solution ?

Thanks for help
ross_01

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid li

Post by krzysioD » 19 Aug 2013 06:02

I use 'my own' ;D
it's the best you could get.
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

Post by janez » 26 Mar 2016 04:57

Hi

Have anybody can record a call with NICE recorder_

R. J.

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

Post by cavagnaro » 27 Mar 2016 11:16

Yes, is supported with correct licenses on the pbx

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

Post by krzysioD » 29 Mar 2016 05:43

Nice / not nice is only a license for marketing statistics on ALU side.
Technicaly it does not change how things are done.
But it's a must, to have a license first. (either nice or not-nice).
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

Post by sadim » 30 Mar 2016 11:31

Hello,

I have a question, does your customers demand guarantees that all calls that are handled by the call center, are actually recorded? How do you guarantee that? how and with what tools do you audit your call recording system vesus OXE CCD?
I believe these issues have never been published here and there is some interest to enlighten them here.

Regards
Sadim

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Re: TSAPI Server /DR-Link network recording via IP-Hybrid link

Post by cavagnaro » 31 Mar 2016 07:41

We do simple math, if reports say we had 100 ACD calls then we should have 100 recordings at least.
Of course you end up with more as ALL calls are recorded.

Of course there is always a possibility of failure due many factors. Network, some missing configuration, recorder failure, etc. As long as we identify quickly and solve it never had major problems.

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