Cannot display Free Desktop on 4068 set

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pretzellogic45
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Cannot display Free Desktop on 4068 set

Post by pretzellogic45 » 30 Dec 2008 04:40

Yesterday I installed Free Desktop on a Windows 2003 SP1 server. According to the usual post installation checks the installation is correctly made. I added the OTUC server under XMLAPI connections and could see both of my PCX nodes in there. I wanted to have the "Free Desktop" appear on a key on the IP Touch 4068 sets, so I created the application in the presentation server of my OTUC server in this way - I named it FDEI and pointed it to http://135.222.8.72:8080/FreeDesktop/IP ... n/Register - I then restarted the presentation server service.

I then went to the PCX and under 8 & 9 series parameters I created the application as FDEI and Free Desktop. In class of service 0 (all phones are in this COS) I gave Free Desktop priority 14, which was the next available priority. My Phone and My Assistant are priority 12 and 13. However, Free Desktop does not appear in the display.

I do not understand how the keys are numbered. On the phone set My Phone is actually on key 9 and My Assistant on key 10. Surely the priority equals the key number ? I read in the documentation that Free Desktop should be alias 15 ? Does anyone know what that means ? Should it be priority 15 ?

Colin

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Re: Cannot display Free Desktop on 4068 set

Post by cavagnaro » 30 Dec 2008 12:35

when you do in OXE an "appview -l" what is the status of your application?
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Re: Cannot display Free Desktop on 4068 set

Post by pretzellogic45 » 30 Dec 2008 13:36

Sorry, I meant to post that. I checked appview -s and I am connected to the presentation server. Here is the result of appview -l :-

Image

Colin

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Re: Cannot display Free Desktop on 4068 set

Post by cavagnaro » 30 Dec 2008 14:39

Ok, it is clear that the application is not starting correctly. Can you open a browser and post the URL you configured in PRS and see if it returns a valid XML file? if it returns XML check your appserver logs and if it doesn't return the XML then check what is wrong with your webserver.
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Re: Cannot display Free Desktop on 4068 set

Post by pretzellogic45 » 31 Dec 2008 08:32

This is what came up on the page :-

type Status report

message /FreeDesktop/IPTouchIntegration/Register

description The requested resource
(/FreeDesktop/IPTouchIntegration/Register) is not available.


------------------------------------------------------------------------
--------

Apache Tomcat/5.0.28

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Re: Cannot display Free Desktop on 4068 set

Post by pretzellogic45 » 31 Dec 2008 08:55

OK, this was a stupid mistake, but the URL was wrong. It should be http://135.222.8.72:8080/IPTouchInterface/Register

I had "integration" instead of "interface"

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Re: Cannot display Free Desktop on 4068 set

Post by cavagnaro » 31 Dec 2008 10:00

So it is ok now?
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Re: Cannot display Free Desktop on 4068 set

Post by pretzellogic45 » 31 Dec 2008 12:31

Actually no, when I checked the presentation server, I had entered it correctly, but when I entered the URL in my browser I put integration instead of interface. Now I get the XML page, but a guy from Pro Services tells me that port 2570 has to be open, so I will check that out.

<?xml version="1.0" encoding="UTF-8" ?>
- <body xmlns="http://www.alcatel.fr/IPT/v1.1">
- <register>
<url id="config"
value="http://135.222.8.72:8080/FreeDesktop/IP ... IPTFreeSea
tingManager" param="step=80&action=1" />
<prop id="rights" value="no" />
<prop id="key" value="open" />
<timer id="NotifyScanPeriod" value="1" />
<timer id="HTTPTimeout" value="150" />
<timer id="SessionInactivity" value="150" />
<http>POST</http>
</register>
</body>

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Re: Cannot display Free Desktop on 4068 set

Post by cavagnaro » 31 Dec 2008 12:46

Can you post a screenshot on how you have configured the application link and options on WebAdmin?
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