Update issue

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selectt
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Posts: 144
Joined: 04 Jan 2010 05:50

Update issue

Post by selectt » 11 Oct 2010 10:24

Iam trying to update various patches on my ECS. I have internet access with a dozen pc's networked on the same LAN.

I can ping support.rightvision.com from any pc - proof that the network can contact the site.

I try to run the updates manually and i get a message saying "Impossible to connect to the update server!". I get the same message when i try it manually.

i have formated a usb drive to FAT and installed the patches on the drive and plugged them in the rear of the ECS. I get an alarm indicating the device has been recognised but only get a network map of pcs' instead of the USB drive ??

can any one help ?

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aydincetin
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Joined: 26 Apr 2010 09:01
Location: Turkiye

Post by aydincetin » 21 Oct 2010 15:49

Hi

How is internet connection of your ECS. did you select the internet connection from Appliance management > Configuring the access from an Internet connection ?

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selectt
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Joined: 04 Jan 2010 05:50

Post by selectt » 25 Oct 2010 06:15

sorted now the wrong web address was typed into the update fields !!

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