NICE configuration

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tot3nkopf
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NICE configuration

Post by tot3nkopf » 23 Aug 2010 04:57

Hi guys,

One of our clients is using a NICE recorder for digital lines (no Dr-link) -parallel port connection.
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One issue that we have is that NICE starts recording without reason (ghost calls recorded even in Sundays without audio).
I tried to change the level and even the type of detector (from LEVEL to On hook/off hook) without joy --> level too high, the recording doesn't start; off hook detected but on hook not detected.
The client records both Reflexes and 9 series terminals (ghost calls happen for both types) on eUA32 cards.

Any ideas and configuration tips are welcome.
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tot3nkopf
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Post by tot3nkopf » 24 Aug 2010 04:49

OK

The thing is that the detection LEVEL need to be adjusted taking into consideration the length of the telephone link (the client moved several phones from one side of the building to the other which was three distribution frames far than before).

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alex
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Post by alex » 25 Aug 2010 02:40

Does this NICE (and expensive) box have possibilty to set "Detector type" to Answer/Off-hook option? That would be more logical.
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

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tot3nkopf
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Post by tot3nkopf » 25 Aug 2010 03:32

Yes. But it doesn't work. I have tested it and it does detect off hook, but not on hook. Solved anyway with different values for LEVEL. Now all is ok.

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nacer
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Post by nacer » 24 Nov 2010 04:17

thanks

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